Policyholder: Files overview

Updated by Jennifer B.

Files, including audio and video files, documents, and images, are an important part of your claim. For that very reason, ClaimXperience includes a module to house files uploaded to your claim.

These are the file types that ClaimXperience currently supports.

  • Audio: MP3, OGG, WAV
  • Documents: CSV, DOC, DOCX, EML, ESX, MSG, PDF, XLS, XLSX
  • Images: BMP, JPEG, JPG, PNG, ZIP
  • Videos: 3GP, 3GPP, AVI, GIF, M4A, M4V, MOV, MP4, MPEG, WMV

Using ClaimXperience, your insurance company can access all the files you upload to your claim. When you work with a ClaimXperience team member who isn’t a part of your insurance company, you can share files with them in ClaimXperience as well.

You can see all the files you upload to ClaimXperience, and you are notified when team members add files and share them with you in ClaimXperience.

All files in ClaimXperience remain with your other claim information even after your claim is resolved.

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