The Contents Collaboration process
We're listening! We will continue to look for ways to make this process easier, and we appreciate your feedback.
Currently, Contents Collaboration only supports the following image types: JPG, PNG, TIF, BMP, GIF.
Depending on your insurance carrier's specific workflows, this process may differ for your claim.
- Report your property loss to your insurance company, making sure to include your email address as part of your contact information.
- Your insurance company assigns your claim to a claim representative.
- Your claim representative emails you an invitation to Contents Collaboration.
- Click the link in the invitation and create your Contents Collaboration account.
- Build a loss inventory. Include any supporting images you have.
Loss inventory table column descriptions
- Item description is the description of the damaged item.
- Brand or manufacturer is the person or company that produced the damaged item.
- Model number is the manufacturer-assigned model number of the damaged item.
- Qty lost is the number of items identified in the Item description column that were damaged.
- Item age is the age of the item that was damaged or lost.
- Cost to replace pre-tax (each) refers to how much it would cost to replace the item that was damaged or lost.
- Condition/use is the condition of the item that was damaged or lost.
- Business use is asking of the damaged or lost item was used for a business.
- Room is the room in which the damaged or lost item was at the time of the loss.
- The paperclip icon provides a way to attach a file. Please note that only the following file types can be attached: JPG, PNG, TIF, BMP, GIF.
- Submit your loss inventory.
- Your claim representative is notified that your loss inventory is ready for review.
- Your claim representative begins pricing items.
If your claim representative needs additional information, they send you an Info Request. When an Info Request has been sent, a new Info Requests tab appears.
- Your claim representative finishes pricing the inventory and completes the claim.
- You receive a notification that you can attach receipts for items you have replaced and a new Receipts tab appears.
When you submit receipts, an email notification is sent to your claim representative.