Team member: Messages overview

Updated by Jennifer B.

Communicating with the policyholder and other team members working on a project is a critical part of resolving a claim. The ClaimXperience Messages feature provides a way for you to easily communicate with other project participants.

The Messages feature gives your insurance company access to all messages sent through ClaimXperience. The policyholder and other team members can only view messages if they are chosen as recipients. You receive a notification and message whenever you are selected as a message recipient.

All messages sent through ClaimXperience stay with their projects, even if the project is canceled, completed, or archived. Messages cannot be removed from a project. If you feel inappropriate or confidential information has been uploaded, please contact your primary contact.

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