Policyholder: Messages overview

Updated by Jennifer B.

Communicating with team members working on your claim is a critical part of resolving your project. The ClaimXperience Messages feature provides a way for you to communicate with those team members throughout the life of your claim.

The Messages feature gives your insurance company access to all messages sent through ClaimXperience. Other team members can only view messages if they are chosen as recipients. You receive a notification and message whenever a team member selects you as a message recipient.

All messages sent through ClaimXperience stay with their projects, even if the project is canceled, completed, or archived. Messages cannot be removed from a project. If you feel inappropriate or confidential information has been uploaded, please contact your primary contact.

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