Messages

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Policyholder: How do I know if I have new messages in ClaimXperience?

If the person sending the message includes you as a recipient, you receive a notification with the message included.

Updated 1 year ago by Jennifer B.

Policyholder: Who gets to see the messages in my claim?

Your insurance company has access to the messages you send using ClaimXperience. Team members working on your claim can view messages if you include them in the conversation.

Updated 1 year ago by Jennifer B.

Policyholder: What happens to messages if my claim is canceled?

Nothing; all messages stay with your claim.

Updated 1 year ago by Jennifer B.

Policyholder: How do I send messages?

Shared messages are viewable by the team members chosen as recipients as well as you claim's primary contact and their company Select the Messages tab from the General Collaboration menu on your da...

Updated 1 year ago by Jennifer B.

Policyholder: How do I reply to a message?

Click the Messages tab in the Main menu Type your message in the Write a reply field Click Reply The message will be visible only to those included in the conversation and they will receive an emai...

Updated 1 year ago by Jennifer B.

Policyholder: How do I remove a message from my claim?

You cannot remove messages from a project. If inappropriate or confidential information was uploaded, contact your primary contact.

Updated 1 year ago by Jennifer B.

Messages

Policyholder: How do I know if I have new messages in ClaimXperience?

Policyholder: Who gets to see the messages in my claim?

Policyholder: What happens to messages if my claim is canceled?

Policyholder: How do I send messages?

Policyholder: How do I reply to a message?

Policyholder: How do I remove a message from my claim?

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