What's New in ClaimXperience

To prevent the loss of unsaved data, users are now alerted when they attempt to navigate away from a drawer without saving their changes.

We updated the way the OneXperience mobile app displays on Android devices to align with Verisk branding guidelines.

Instance administrators can enable the option to hide the last names of internal team members from policyholders and external team members for notifications, email messages, in-platform messaging, forms, and calendar items.

Instance administrators can now preset tax jurisdiction categories by state for damage assessment automation (DAA) tasks.

We added an ALE normal expense report that provides a detailed view of normal expenses entered as additional living expenses.

Upcoming event

On August 2, 2023, one of the vendors we use for video collaboration will be making changes to their allowed global and regional IP list. To minimize interruptions to your video collaboration service, contact your account manager for an updated IP list and work with your internal network team to update your firewall rules before this date.

Instance administrators can now use OAuth 2.0 to authenticate push notifications from OneXperience to their company's internal system.

Excel file exports no longer download automatically. Instead, users are notified by email or in-app notifications when the exports are ready. This is consistent with the current process for reports.

Instance administrators can now request that a Verisk administrator configure an SFTP server for receiving custom task reports for completed projects containing completed custom tasks.

Upcoming event

On August 2, 2023, one of the vendors we use for video collaboration will be making changes to their allowed global and regional IP list. To minimize interruptions to your video collaboration service, contact your account manager for an updated IP list and work with your internal network team to update your firewall rules before this date.

This release includes improvements to the performance and stability of ClaimXperience.

Personal property replacement items added to an inventory without being found by an item search are now included in inventories sent to XactContents.

Instance administrators can now provide domain URLs in which they intend to embed custom task forms to further streamline the process for damage assessment automation (DAA) assignments.

Administrators can now enable a Sync content to additional MFN option in a custom task’s Settings card. When this option is enabled, non-policyholder team members can share custom tasks and files with more than one MFN via API using the Assign task drawer.

In anticipation of the upcoming integration of Contents Collaboration with ClaimXperience, we added columns to both the Personal property and Personal property details reports to track the status of projects linked with XactContents.

Users can now submit .hevc files, which are not supported by some browsers, for conversion into a file type that their browser does support.

Our PLNAR API offering now ensures that the PLNAR Snap request includes the name and contact details for either the user making the PLNAR request or the default primary contact of the project.

When images from returned PLNAR Snap requests are uploaded to ClaimXperience, they are automatically shared with the user who completed that request. Returned images are also displayed in the Files tab according to the date they were taken.

This release includes improvements to the performance and stability of ClaimXperience.

Adjusters now have a link in the Services tab that takes them to the PLNAR 3D model created by the images collected in the PLNAR Snap request.

This release includes improvements to the performance and stability of ClaimXperience.

Instance administrators can now require project email addresses on projects to ensure records are updated with all project activity.

When policyholders change the email with which they want to create their account, they are now required to confirm the new email address.

ClaimXperience users who also have accounts with PLNAR, a third-party measurement provider, can enter their PLNAR credentials and request Snap virtual measurement packages through ClaimXperience.

Customers can use our API offerings to request PLNAR Snap packages at project creation or later during the life of the project.

When customers using ClaimXperience assign custom tasks using the Copy URL method, the copied URL will be returned using the API edi-custom-task-assignment-rest GET call.

Policyholders now receive a verification email when they create a ClaimXperience account with a different email address than the one used to invite them to join their project.

We updated the following in the instance administrator view of ClaimXperience to ensure they conform to level AA of the World Wide Web Consortium (W3C) Web Content Accessibility Guidelines (WCAG) 2.1:

• The General tab in the Custom Tasks feature
• The Individual resources, Team resources, Company resources, and Company resourced by tables in the Resources feature
• The Active rules table

We fixed an issue that prevented some policyholders from logging in if they were invited to join a ClaimXperience project via a text message.

When non-policyholder resources with existing ClaimXperience accounts accept an invitation to join a project, they are automatically taken to the password entry screen.

We fixed an issue that prevented PDFs of completed custom tasks from showing all of the questions or answers that should be at the top and bottom of the page.

We reviewed and updated the form builder to conform to level AA of the World Wide Web Consortium (W3C) Web Content Accessibility Guidelines (WCAG) 2.1.

Instance administrators can now create a custom message that displays at the beginning of a video collaboration live call to the call's initiator.

If Xactware administrators have enabled valuation options for ClaimXperience customers with a 360Value contract, valuations can be automatically requested when creating a project.

We changed the name of the Completion method column to Join method in the Video collaboration session report. We also added Not joined as a join method to indicate the invitee did not join the video collaboration live call.

We reviewed and updated the Notification, Settings, and Resources modules to ensure the ClaimXperience Administrator platform views conform to level Double-A of the World Wide Web Consortium (W3C) Web Content Accessibility Guidelines (WCAG) 2.1.

Video collaboration live call initiators can now begin live calls with their cameras turned off if this option is enabled by their administrators.

Users can now link a claim in ClaimXperience with an assignment in XactAnalysis if the claim or policy numbers differ only in terms of whether they contain hyphens or underscores.

We fixed an issue that caused the logged-in user’s profile image to display as the user who uploaded a file when the file was actually uploaded by another user.

We fixed an issue that prevented Additional Living Expenses from displaying in the side navigation menu after the additional living expenses task was started.

A warning icon displays on the ClaimXperience Personal Property page when receipts that are missing required information are imported from Contents Collaboration. Receipts cannot be submitted until all required fields are completed.

We updated the information that displays for hidden team members as follows:

• The Items to replace card on the Personal Property page now informs hidden team members that unsubmitted replacement items are displayed on that card.
• In the Personal Property module, hidden team members no longer see
  • The Share task option as a button or in the vertical ellipsis menu
  • The Add button
  • The Submit button
  • The Add receipt button
• The Additional Living Expenses task card now informs hidden team members that the details about the task will be available after the task has been started by a team member who is not hidden from the policyholder.
  • The Request receipts button
  • The Share task option in the vertical ellipsis menu

Users can now select multiple files using the click-and-drag method while in the Files module.

We made additional updates to the way the ClaimXperience portal displays to align with Verisk branding guidelines.

We fixed an issue that prevented team members from immediately being hidden from view as soon as the Hide from policyholder option is selected for them.

We fixed an issue that prevented depreciation by age from being calculated and a price list from displaying on some Xactimate estimates that were generated from damage assessment automation (DAA) forms.

We updated the naming convention for zip files containing all project files to include the ClaimXperience claim number to provide more useful information to the user.

A ClaimXperience project email can now be populated automatically if an existing XactAnalysis assignment created via EDI has an email address in the CarrierAttribute3 field when the project is created in an instance with the Project email option enabled.

We updated the detail reports definitions to more clearly identify the information included in each report.

We made additional updates to the way the ClaimXperience portal displays to align with Verisk branding guidelines.

We fixed an issue that prevented company team members who were removed from a project from being re-added to that project.

We fixed an issue that prevented instance administrators from adding team members when creating a team or adding team members to an existing team.

We made additional updates to the way the ClaimXperience portal displays to align with Verisk branding guidelines.

Administrators can now allow a project email to be added to a project and choose whether all team member notifications are also sent to the project email or sent only to the project email.

We moved the search and filter options in the Claims Library to a new Search and filter drawer to provide greater consistency with similar options throughout ClaimXperience

We made additional updates to the way the ClaimXperience portal displays to align with Verisk branding guidelines.

Claims administrators, primary contacts, and full-access team members can now unshare personal property and additional living expenses tasks. Users with whom these tasks are unshared no longer have access to those tasks.

Claims administrators, primary contacts, and full-access team members can now unshare files with other users. Users with whom these files are unshared no longer have access to those files.

We updated the way the ClaimXperience portal displays to align with Verisk branding guidelines.

We removed the administrator option to automatically run privacy checks on all uploaded images. Non-policyholders now manually select the images on which they want to run privacy checks in the Files and Personal Property modules.

We updated the way the ClaimXperience portal displays to align with Verisk branding guidelines.

When an adjuster license number is entered, and the appropriate token is added to notifications, that number is included in the following notifications sent to policyholders:

• Invite to policyholder
• Calendar event
• Updates on ClaimXperience project: Files (images, videos, documents)
• Updates on ClaimXperience project: Messages
• Video Collaboration Live Call Invite
• Video Collaboration Reminder
• Personal property—Build replacement inventory
• Personal property—Respond to flagged items
• Personal property—Changes submitted
• Personal property
• Additional living expenses receipt request
• Additional living expenses has been shared with you

We decreased the amount of white space that displays at the bottom of the mobile app screen on devices using Safari iOS 15.

We improved how users update personal information in the Profile module by providing a drawer where they can add, edit, and delete their information.

Non-policyholder team members can now add their adjuster license number, for each state in which they are registered, to their profile information.

To support the newest version of Xactimate, we added validation to the XactNet Address field to require a “user@” XactNet address when users export personal property inventories.

This release also includes improvements to the performance and stability of ClaimXperience.

During the next few months, Contents Collaboration and users’ personal property inventories will be moving to ClaimXperience.com. We will provide further updates as the date of this migration approaches.

We added an instance administrator setting that, when enabled, prevents users from editing or flagging personal property items in ClaimXperience if they were exported to an XactNet address.

We added an informational tooltip to the additional living expenses end date in the Additional Living Expenses info drawer to explain what “end date” refers to.

We added a Missing required information filter option to the Personal Property Search and Filter drawer to help users find inventory items missing required information.

The Room Shape question for forms is now available in instances with the Fully Accessible option enabled. Users should use the accessibility scanner on existing forms with this question type to confirm that the forms are accessible or to identify what changes are needed to meet the accessibility standards.

We removed the beta designation from the “Allow live call to be accessed via the web (when supported by the user’s browser)” in the administrator video collaboration settings.

We updated color settings check to automatically detect the proper contrast color (black or white) to use for displayed text.

We updated the Current Satisfaction report to display according to the ClaimXperience Created date, with the most recently created projects listed first.

We updated several icons to be easier for users to recognize.

We updated our API offering to allow pending companies to add team members to a project.

The personal property question for forms is now available in instances with the Fully Accessible option enabled. Users should scan existing forms containing this question type to confirm that the forms are accessible or to identify changes they can make to the form to meet the accessibility standards.

Forms that span multiple pages are now available in instances with the Fully Accessible option enabled. Users should scan existing multiple-page forms to confirm they are accessible or to identify changes they can make to meet the accessibility standards.

We updated the page navigation in the Claims Library to allow users to go directly to a specific page by entering that page number.

Instance administrators can now enable a setting at the resource level that prevents a resource from creating projects in the Claims Library. Enabling this setting does not prevent a resource from creating new projects when they launch ClaimXperience from a linked product. This change affects the Batch Import Resources workflow supported in the Add Resources drawer. Customers who use batch import resources must download the new import template to continue using this feature, because using the old template results in an error.