What's New in ClaimXperience

Updated 3 days ago by Jennifer B.

The ClaimXperience releases contain new features and updates designed to improve your experience. Highlights from the releases are listed below. For a complete list of changes, please see the release notes on the eService Centre.

Features marked with an asterisk (*) are controlled by preferences. To enable these features, please contact your account manager or call 1-800-424-9228.

This information is updated as soon as possible before the release. We appreciate your patience if a release is listed in our product release dates but has not been added here.

29 November 2022

When non-policyholder resources with existing ClaimXperience accounts accept an invitation to join a project, they are automatically taken to the password entry screen.

We fixed an issue that prevented PDFs of completed custom tasks from showing all of the questions or answers that should be at the top and bottom of the page.

8 November 2022

We reviewed and updated the form builder to conform to level AA of the World Wide Web Consortium (W3C) Web Content Accessibility Guidelines (WCAG) 2.1.

Instance administrators can now create a custom message that displays at the beginning of a video collaboration live call to the call's initiator.

If Xactware administrators have enabled valuation options for ClaimXperience customers with a 360Value contract, valuations can be automatically requested when creating a project.

25 October 2022

We changed the name of the Completion method column to Join method in the Video collaboration session report. We also added Not joined as a join method to indicate the invitee did not join the video collaboration live call.

Users can now link a claim in ClaimXperience with an assignment in XactAnalysis if the claim or policy numbers differ only in terms of whether they contain hyphens or underscores.

We reviewed and updated the Notification, Settings, and Resources modules to ensure the ClaimXperience Administrator platform views conform to level Double-A of the World Wide Web Consortium (W3C) Web Content Accessibility Guidelines (WCAG) 2.1.

We fixed an issue that caused the logged-in user’s profile image to display as the user who uploaded a file when the file was actually uploaded by another user.

We fixed an issue that prevented Additional Living Expenses from displaying in the side navigation menu after the additional living expenses task was started.

13 September 2022

The Image Analytics feature is now available in the UK.

We updated the information that displays for hidden team members as follows:

  • The Items to replace card on the Personal Property page now informs hidden team members that unsubmitted replacement items are displayed on that card.
  • In the Personal Property module, hidden team members no longer see
    • The Share task option as a button or in the vertical ellipsis menu
    • The Add button
    • The Submit button
    • The Add receipt button
  • The Additional Living Expenses task card now informs hidden team members that the details about the task will be available after the task has been started by a team member who is not hidden from the policyholder.
  • In the Additional Living Expenses module, hidden team members no longer see
    • The Request receipts button
    • The Share task option in the vertical ellipsis menu
30 August 2022

Users can now select multiple files using the click-and-drag method while in the Files module.

We made additional updates to the way the ClaimXperience portal displays to align with Verisk branding guidelines.

We fixed an issue that prevented team members from immediately being hidden from view as soon as the Hide from policyholder option is selected for them.

We fixed an issue that prevented depreciation by age from being calculated and a price list from displaying on some Xactimate estimates that were generated from damage assessment automation (DAA) forms.

16 August 2022

We updated the naming convention for zip files containing all project files to include the ClaimXperience claim number to provide more useful information to the user.

A ClaimXperience project email can now be populated automatically if an existing XactAnalysis assignment created via EDI has an email address in the CarrierAttribute3 field when the project is created in an instance with the Project email option enabled.

19 July 2022

We updated the detail reports definitions to more clearly identify the information included in each report.

We made additional updates to the way the ClaimXperience portal displays to align with Verisk branding guidelines.

We fixed an issue that prevented company team members who were removed from a project from being re-added to that project.

We fixed an issue that prevented instance administrators from adding team members when creating a team or adding team members to an existing team.

5 July 2022

We made additional updates to the way the ClaimXperience portal displays to align with Verisk branding guidelines.

21 June 2022

Administrators can now allow a project email to be added to a project and choose whether all team member notifications are also sent to the project email or sent only to the project email.

We moved the search and filter options in the Claims Library to a new Search and filter drawer to provide greater consistency with similar options throughout ClaimXperience.

31 May 2022

We made additional updates to the way the ClaimXperience portal displays to align with Verisk branding guidelines.

18 May 2022

Claims administrators, primary contacts, and full-access team members can now unshare contents and additional living expenses tasks. Users with whom these tasks are unshared no longer have access to those tasks.

Claims administrators, primary contacts, and full-access team members can now unshare files with other users. Users with whom these files are unshared no longer have access to those files.

We updated the way the ClaimXperience portal displays to align with Verisk branding guidelines.

3 May 2022

We removed the administrator option to automatically run privacy checks on all uploaded images. Non-policyholders now manually select the images on which they want to run privacy checks in the Files and Contents modules.

We updated the way the ClaimXperience portal displays to align with Verisk branding guidelines.

April 13, 2022

This release includes improvements to the performance and stability of ClaimXperience.

March 30, 2022

We decreased the amount of white space that displays at the bottom of the mobile app screen on devices using Safari iOS 15.

We improved how users update personal information in the Profile module by providing a drawer where they can add, edit, and delete their information.

15 March 2022

This release includes improvements to the performance and stability of ClaimXperience.

8 March 2022
We added an informational tooltip to the additional living expenses end date in the Additional Living Expenses info drawer to explain what “end date” refers to.

The Room Shape question for forms is now available in instances with the Fully Accessible option enabled. Users should use the accessibility scanner on existing forms with this question type to confirm that the forms are accessible or to identify what changes are needed to meet the accessibility standards.

We removed the beta designation from the “Allow live call to be accessed via the web (when supported by the user’s browser)” option in the administrator video collaboration settings.

We updated the colour settings to check to automatically detect the proper contrast colour (black or white) to use for displayed text.
8 February 2022
We updated the Current Satisfaction report to display according to the ClaimXperience Created date, with the most recently created projects listed first.

We updated several icons to be easier for users to recognise.

We updated our API offering to allow pending companies to add team members to a project.
25 January 2022
The contents question for forms is now available in instances with the Fully Accessible option enabled. Users should scan existing forms containing this question type to confirm that the forms are accessible or to identify changes they can make to the form to meet the accessibility standards.

Forms that span multiple pages are now available in instances with the Fully Accessible option enabled. Users should scan existing multiple-page forms to confirm they are accessible or to identify changes they can make to meet the accessibility standards.
We updated the page navigation in the Claims Library to allow users to go directly to a specific page by entering that page number.
18 January 2022
This release includes improvements to the performance and stability of ClaimXperience.
7 January 2022
We updated the API calls that display the shared opening and closing statements when users create or assign a damage assessment automation (DAA) task in ClaimXperience.
4 January 2022
Instance administrators can now enable a setting at the resource level that prevents a resource from creating projects in the Claims Library. Enabling this setting does not prevent a resource from creating new projects when they launch ClaimXperience from a linked product. This change affects the Batch Import Resources workflow supported in the Add Resources drawer. Customers who use batch import resources must download the new import template to continue using this feature, because using the old template results in an error.
Archived 2021 ClaimXperience What's New newsletters
Archived 2020 ClaimXperience What's New newsletters


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