We redesigned the Important Information experience to make required actions clearer and easier to complete. Improved form organisation, enhanced accessibility support, and more helpful validation guidance help users successfully complete required acknowledgements and continue their workflow with greater confidence and fewer interruptions.

Users can now view and complete assigned custom tasks during a video collaboration live call, eliminating the need to navigate away from the call.

In-app notifications now alert primary contacts when a linked project or claim is created, modified, or has new files available in the linked instance.

This release includes improvements to the performance and stability of ClaimXperience.

We added a new batch processing permission allowing instance administrators to specify which roles have this permission. We also updated the Business Rules to require full instance admin permissions. This increases the security of batch processing and Business Rules in both the user and application programming interfaces.

We added a new Licences link that allows users to access public information about the open-source software components used in ClaimXperience without signing in.

This release includes improvements to the performance and stability of ClaimXperience.

This release includes improvements to the performance and stability of ClaimXperience.

The code used to join a video collaboration live call is now ten digits long instead of six digits.

Inventory report line items provide an indicator of the number of attachments, making it easy to see when supporting files (such as .pdfs, images, videos, and documents) are included.

This release includes improvements to the performance and stability of ClaimXperience.

We added a new iOS app with limited functionality geared towards insurance inspectors.

We added the ability for customers who use both OneXperience and ClaimXperience to link projects using a policy number. This allows project-related images and videos to be shared between products.

Instance administrators can now show or hide the location data of files and images for external users.

ClaimXperience outbound EDI events can now include an optional traceId, giving receiving systems a unique identifier to track messages and safely detect duplicates. This is especially important for integrations that may receive the same event more than once. Existing integrations should ensure they can handle additional fields. Users without dynamic handling capabilities should contact their account representative to request configuration that excludes these IDs.

Instance administrators can now show or hide the location data of files and images for non-internal users.

This release includes improvements to the performance and stability of ClaimXperience.

Users can now schedule the Messages detail report V2 to run filtered by the last activity date.

Users creating a report schedule who select Last activity date as the date range type no longer see the Last number of days field.

Users can now schedule the following reports to run filtered by the last activity date:

• Personal Property detail report V2
• ALE detail report V2
• Image analytics report V2

Users can now schedule the following V2 reports to run filtered by the last activity date:

• ALE temporary housing report
• ALE payments report
• ALE exclusions report
• ALE request receipts report

Users may now schedule the Detail: ALE normal expense report V2 and the Video Collaboration sessions report V2 to run filtered by the last activity date.

Users can now schedule the Additional Living Expenses V2 and Personal Property V2 reports to run filtered by the last activity date.

ClaimXperience users can now search for claims without needing to return to the Claims Library page.

Instance administrators can now set lower similarity score minimums for Image Analytics searches to increase the number of returned search results.

XactAI enablement licences now update automatically when there are changes to the licence status, which prevented access to features not available on the account.

Users can now schedule the following reports to be run filtered by the last activity date:

• Current satisfaction report v2
• Policyholder collaboration report v2
• Calendar detail report v2
• Documents detail report v2
• Photos detail report v2
• Videos detail report v2

This release includes improvements to the performance and stability of ClaimXperience.

Administrators can no longer add URLs to company logos when they set or edit theming preferences.

Administrators can no longer add URLs to company logos when they set or edit theming preferences.

ClaimXperience now synchronises changes to user data with system-wide applications.

On the Files page, we added Image Analytics as a filter option.

ClaimXperience now synchronises changes to user data with system-wide applications.

We updated the error messages users see when they are unable to log in to ClaimXperience.

We added Comments columns to the V2 Video details and Photo details reports.

We updated the SEL selector to search using the description or SEL code when a CAT is already selected.

We added a filtering menu and filtering options to the Files page to improve user experience.

“Policyholder” is now the default recipient for the Live Call invitation regardless of the administrator’s Policyholder invite setting.

AI-generated additional living expense (ALE) receipts are now automatically flagged at the time of generation if they appear to be duplicates.

Instance administrators can now schedule when they would like reports to automatically run. They can choose how frequently the specified reports will be generated, date ranges to include, and the delivery method for completed reports.

Users can now select their region and language to navigate to the licence agreement or privacy notice appropriate for their location.

A company resource can now be assigned to a task automatically when a prerequisite task is completed.

Task assignees can now review and link back to edit their responses to form questions before submitting forms.

We simplified the main Files page and added the capability to search for and sort files.

We introduced an Administrator Role column to the Individual resources report to specify the type of administrative role allocated to the user.

This release includes improvements to the performance and stability of ClaimXperience.

Administrators can now run a new Image Analytics report that includes whether file data might contain discrepancies in dates or locations.

We added a new Additional Living Expenses Payments report that provides billing details, including the payee, payment ID, payment recording information, payment type, and whether the payment was voided or deleted.

Instance administrators can now schedule notification delivery and create custom notification messages.

Instance administrators can now necessitate a secondary MFN for custom tasks when the Sync content to additional MFN option is switched on.

Non-policyholder users can now access two new additional living expenses (ALE) Detail reports:

• ALE temporary housing report, which provides distinct details about a displaced policyholder’s temporary housing, such as the type of housing, whether a kitchen is available in the living quarters, and check-in and check-out dates.
• ALE exclusions report, which provides information about exclusions, including the rationale an expense was excluded.

Instance administrators can now plan notification delivery and generate personal notification messages.

Non-policyholder users can now create Image Analytics Media Sheets that contain image forensics findings for images processed through the Image Analytics service.

Adjusters are no longer able to create policyholder accounts with the same email address used to create adjuster accounts or addresses that include claim processing company domains.

We have added a new billing report to provide a comprehensive view regarding the events, and users whose actions initiated events, processed through our new billing tool.

We reorganized the report list to help users better identify which reports have been updated and are generated using our Snowflake database.  

To improve performance and speed, a new version of the Documents detail report is now generated using our Snowflake database with v2 designated in the Report selector.

We replaced XID services with User Service to allow for better integration with other Verisk and Xactware products. Users will now use their UserID as their primary ID.

To streamline our transition from using XID to User Service, we changed our API calls for updating and syncing users in both User Service and ClaimXperience.

Instance Administrators can now create custom administrator roles to better manage access to specific administrative features.

To improve performance and speed, new versions of the Calendar detail report and Personal Property report are now generated using our Snowflake database with v2 designated in the Report selector.

We updated the Normal Expenses report to display the Summary of Additional Spending section broken down by group, with each group total displayed individually.

Administrators can now group additional living expenses within categories to specify which expenses within that category can or cannot be offset. These groups are provided alongside their categories in the Normal Expenses report.

To enhance performance and speed, new versions of the ALE Receipts report and Personal Property details report are now generated utilising our Snowflake database, with v2 designated in the Report selector.

Instance administrators are now able to choose to display agent contact information in the Project details drawer.

To enhance accessibility in the shared calendar, we have substituted event colour blocks with icons representing specific calendar events.

Instance administrators can now designate specific time frames within which policyholders must complete their assigned custom tasks.

This release includes improvements to the performance and stability of ClaimXperience.

To enhance performance and speed, the Additional Living Expenses and ALE Details reports are now generated using our Snowflake database.

Instance administrators are now able to specify which types of project media files are automatically exported when such file types are added, edited or removed.

We incorporated an option which administrators can activate to generate a carrier letter when a project's first custom task has been completed. A PDF of this letter is saved to the Files page and can be attached to email notifications.

We've updated the languages we translate ClaimXperience, its release notes, and its help articles into. ClaimXperience is now available only in the following languages:

• English UK (en-GB)
• English US (en-US)
• Español Mexicano (es-MX)
• Français BE (fr-BE)
• Français Canadien (fr-CA)
• Nederlands BE (nl-BE)

We've updated the icon that iOS users see for the OneXperience app, including in the app store.

We upgraded the report service we use to generate requested reports.

You can now use our API offerings to reassign a project's primary contact; you can also use them to add, update, or remove a team member's MFN after a project is created.

We no longer offer RealTwiin® reports through ClaimXperience.

To streamline marking projects as complete, we added a Complete Project quick-action button to the dashboards of claims administrators and team members with full access to the project.

Providing a more inclusive experience for users outside of the insurance industry, we added a non-insurance instance type. This alters the insurance-specific field names when selected at instance creation.

This release includes improvements to the performance and stability of ClaimXperience.

We updated the ClaimXperience platform to meet the WCAG 2.1, level AA standards for accessibility.

Customers who use our API offerings can now retrieve custom task assignment short link URLs and QR code links that were generated at the time of project creation.

Users can now enable closed captioning on video collaboration live calls.

Live call participants can now enable closed captioning on video collaboration live calls.

When transcripts or summaries of MP4 video files are generated, PDFs are also created and added to the Files page.

We added a Summary tab to the File details drawer. The information in this tab provides a brief summary of the transcription, a detailed list of personal property items identified in the transcription, and a way to add those items to an inventory. The Summary feature is only available when an instance administrator enables it.

We added a tab to the File details drawer, which allows you to generate a transcription of an uploaded MP4 video. Transcriptions can be generated for all MP4 videos.

We added a setting that administrators can enable to have additional living expense (ALE) tasks assigned automatically via API.

We improved the contrast in tables, menus, and tabs to more clearly reflect elements that are selected or that the cursor is hovering over.

We added an option that allows a project to be automatically marked complete when a specified custom task is completed.

We improved the media sheet creation process to automatically create a new export if files are added after a media sheet is generated.

Carriers can now access short links for custom task assignment URLs, which also allows them to create QR codes for custom task assignments. The short links and QR codes are available via the API only. Including the QR codes in custom task assignments helps assignees more easily complete their custom tasks.

We fixed an issue that prevented a claim’s primary contact from displaying on certain reports generated via API.

We updated the Contents inventory import template to mirror the template used for XactContents.

We improved the contrast surrounding buttons and icons to more clearly indicate when keyboard focus is on them.

Using our API offerings, you can now generate specialized Detail ALE request receipts reports and ALE Normal expenses reports that only contain information updated within a seven-day range.

We added OAuth 2.0 for authenticating using our EDI offerings. This method for authentication is the only option available for new instances and instances that don't already use Basic Auth. Users who currently use Basic Auth will be able to select either Basic Auth or OAuth 2.0 as their authentication method.

We updated the icon Android device users will see when they download and use the OneXperience app.

Using our API offerings, you can now generate specialized Additional Living Expenses reports and Personal Property details reports that only contain information updated within a seven-day range

We added an ALE request receipts report to our detail reports; this report provides information related to the receipt request link, including:

• The link itself
• Who the link was sent to
• When the link was sent
• The method used to send the link
• The number of expenses submitted using the link

We updated the Personal Property import template to mirror the template used for XactContents.

Users now see calculated values for areas, perimeters, and volumes when they enter room dimensions in custom tasks.

You can now apply overhead and profit (O&P) values to estimates in the Damage Assessment Automation™ (DAA) workflow.

The Contents detail report now includes ClaimXperience replacement item IDs on items that need to be replaced. These IDs are internal and specific to ClaimXperience, making them different from the item IDs assigned by XactContents.

The ALE detail report and the Expense detail CSV now include the expense ID, data internal to ClaimXperience.

We added access to the 360Value plug-in for personal lines projects using the Services page where users can edit 360Value valuations ordered through OneXperience (through ClaimXperience).

We updated the name of the address field in the Additional living expenses info drawer to Loss address to prevent users from entering incorrect addresses.

Administrators can now enable a setting that prevents policyholders and other external claim participants from seeing employee names in documents.

Additional living expense (ALE) Excel files no longer download automatically. Instead, users are notified by email or in-app notification when the exports are ready.

We updated the default file names for downloaded additional living expense (ALE) and personal property Excel files to help users better identify the information the file contains.

ClaimXperience customers using our API offerings can now look up project IDs using a policy or project number.

We updated the Custom Task workflow to ensure that line items attached to room shape questions use the room name input, or the question name (if not displayed), as the folder name when sent to Xactimate.

To prevent the loss of unsaved data, users are now alerted when they attempt to navigate away from a drawer without saving their changes.

Instance administrators can enable the option to hide the last names of internal team members from policyholders and external team members for notifications, email messages, in-platform messaging, forms, and calendar items.

We updated the way the OneXperience mobile app displays on Android devices to align with Verisk branding guidelines.

We added an ALE normal expense report that provides a detailed view of normal expenses entered as additional living expenses.

Upcoming event

On August 2, 2023, one of the vendors we use for video collaboration will be making changes to their allowed global and regional IP list. To minimize interruptions to your video collaboration service, contact your account manager for an updated IP list and work with your internal network team to update your firewall rules before this date.

Instance administrators can now use OAuth 2.0 to authenticate push notifications from OneXperience to their company's internal system.

Excel file exports no longer download automatically. Instead, users are notified by email or in-app notifications when the exports are ready. This is consistent with the current process for reports.

Instance administrators can now request that a Verisk administrator configure an SFTP server for receiving custom task reports for completed projects containing completed custom tasks.

Upcoming event

On 2 August 2023, one of the vendors we use for video collaboration will be making changes to their allowed global and regional IP list. To minimize interruptions to your video collaboration service, contact your account manager for an updated IP list and work with your internal network team to update your firewall rules before this date.

This release includes improvements to the performance and stability of ClaimXperience.

Administrators can now enable a Sync content to additional MFN option in a custom task’s Settings card. When this option is enabled, non-policyholder team members can share custom tasks and files with more than one MFN via API using the Assign task drawer.

Instance administrators can now provide domain URLs in which they intend to embed custom task forms to further streamline the process for damage assessment automation (DAA) assignments.

Users can now submit .hevc files, which are not supported by some browsers, for conversion into a file type that their browser does support.

This release includes improvements to the performance and stability of ClaimXperience.

This release includes improvements to the performance and stability of ClaimXperience.

This release includes improvements to the performance and stability of ClaimXperience.

ClaimXperience users who are trying to link to XactAnalysis can now update claim and policy numbers in the Link to XactAnalysis drawer.

This release includes improvements to the performance and stability of ClaimXperience.

Instance administrators can now require project email addresses on projects to ensure records are updated with all project activity.

When policyholders change the email with which they want to create their account, they are now required to confirm the new email address.

When customers using ClaimXperience assign custom tasks using the Copy URL method, the copied URL will be returned using the API edi-custom-task-assignment-rest GET call.