What's New in ClaimXperience

To enhance performance and speed, new versions of the ALE Receipts report and Personal Property details report are now generated utilising our Snowflake database, with v2 designated in the Report selector. [XWCX-42201]

Instance administrators are now able to choose to display agent contact information in the Project details drawer. [XW1X-8615]

To enhance accessibility in the shared calendar, we have substituted event colour blocks with icons representing specific calendar events. [XW1X-7824]

Instance administrators can now designate specific time frames within which policyholders must complete their assigned custom tasks. [XW1X-8624]

This release includes improvements to the performance and stability of ClaimXperience.

To enhance performance and speed, the Additional Living Expenses and ALE Details reports are now generated using our Snowflake database.

Instance administrators are now able to specify which types of project media files are automatically exported when such file types are added, edited or removed.

We incorporated an option which administrators can activate to generate a carrier letter when a project's first custom task has been completed. A PDF of this letter is saved to the Files page and can be attached to email notifications.

We've updated the languages we translate ClaimXperience, its release notes, and its help articles into. ClaimXperience is now available only in the following languages:

• English UK (en-GB)
• English US (en-US)
• Español Mexicano (es-MX)
• Français BE (fr-BE)
• Français Canadien (fr-CA)
• Nederlands BE (nl-BE)

We've updated the icon that iOS users see for the OneXperience app, including in the app store.

We upgraded the report service we use to generate requested reports.

You can now use our API offerings to reassign a project's primary contact; you can also use them to add, update, or remove a team member's MFN after a project is created.

We no longer offer RealTwiin® reports through ClaimXperience.

To streamline marking projects as complete, we added a Complete Project quick-action button to the dashboards of claims administrators and team members with full access to the project.

Providing a more inclusive experience for users outside of the insurance industry, we added a non-insurance instance type. This alters the insurance-specific field names when selected at instance creation.

This release includes improvements to the performance and stability of ClaimXperience.

We updated the ClaimXperience platform to meet the WCAG 2.1, level AA standards for accessibility.

Customers who use our API offerings can now retrieve custom task assignment short link URLs and QR code links that were generated at the time of project creation.

Users can now enable closed captioning on video collaboration live calls.

Live call participants can now enable closed captioning on video collaboration live calls.

When transcripts or summaries of MP4 video files are generated, PDFs are also created and added to the Files page.

We added a Summary tab to the File details drawer. The information in this tab provides a brief summary of the transcription, a detailed list of personal property items identified in the transcription, and a way to add those items to an inventory. The Summary feature is only available when an instance administrator enables it.

We added a tab to the File details drawer, which allows you to generate a transcription of an uploaded MP4 video. Transcriptions can be generated for all MP4 videos.

We added a setting that administrators can enable to have additional living expense (ALE) tasks assigned automatically via API.

We improved the contrast in tables, menus, and tabs to more clearly reflect elements that are selected or that the cursor is hovering over.

We added an option that allows a project to be automatically marked complete when a specified custom task is completed.

We improved the media sheet creation process to automatically create a new export if files are added after a media sheet is generated.

Carriers can now access short links for custom task assignment URLs, which also allows them to create QR codes for custom task assignments. The short links and QR codes are available via the API only. Including the QR codes in custom task assignments helps assignees more easily complete their custom tasks.

We fixed an issue that prevented a claim’s primary contact from displaying on certain reports generated via API.

We updated the Contents inventory import template to mirror the template used for XactContents.

We improved the contrast surrounding buttons and icons to more clearly indicate when keyboard focus is on them.

Using our API offerings, you can now generate specialized Detail ALE request receipts reports and ALE Normal expenses reports that only contain information updated within a seven-day range.

We added OAuth 2.0 for authenticating using our EDI offerings. This method for authentication is the only option available for new instances and instances that don't already use Basic Auth. Users who currently use Basic Auth will be able to select either Basic Auth or OAuth 2.0 as their authentication method.

We updated the icon Android device users will see when they download and use the OneXperience app.

Using our API offerings, you can now generate specialized Additional Living Expenses reports and Personal Property details reports that only contain information updated within a seven-day range

We added an ALE request receipts report to our detail reports; this report provides information related to the receipt request link, including:

• The link itself
• Who the link was sent to
• When the link was sent
• The method used to send the link
• The number of expenses submitted using the link

We updated the Personal Property import template to mirror the template used for XactContents.

Users now see calculated values for areas, perimeters, and volumes when they enter room dimensions in custom tasks.

You can now apply overhead and profit (O&P) values to estimates in the Damage Assessment Automation™ (DAA) workflow.

The Contents detail report now includes ClaimXperience replacement item IDs on items that need to be replaced. These IDs are internal and specific to ClaimXperience, making them different from the item IDs assigned by XactContents.

The ALE detail report and the Expense detail CSV now include the expense ID, data internal to ClaimXperience.

We added access to the 360Value plug-in for personal lines projects using the Services page where users can edit 360Value valuations ordered through OneXperience (through ClaimXperience).

We updated the name of the address field in the Additional living expenses info drawer to Loss address to prevent users from entering incorrect addresses.

Administrators can now enable a setting that prevents policyholders and other external claim participants from seeing employee names in documents.

Additional living expense (ALE) Excel files no longer download automatically. Instead, users are notified by email or in-app notification when the exports are ready.

We updated the default file names for downloaded additional living expense (ALE) and personal property Excel files to help users better identify the information the file contains.

ClaimXperience customers using our API offerings can now look up project IDs using a policy or project number.

We updated the Custom Task workflow to ensure that line items attached to room shape questions use the room name input, or the question name (if not displayed), as the folder name when sent to Xactimate.

To prevent the loss of unsaved data, users are now alerted when they attempt to navigate away from a drawer without saving their changes.

Instance administrators can enable the option to hide the last names of internal team members from policyholders and external team members for notifications, email messages, in-platform messaging, forms, and calendar items.

We updated the way the OneXperience mobile app displays on Android devices to align with Verisk branding guidelines.

We added an ALE normal expense report that provides a detailed view of normal expenses entered as additional living expenses.

Upcoming event

On August 2, 2023, one of the vendors we use for video collaboration will be making changes to their allowed global and regional IP list. To minimize interruptions to your video collaboration service, contact your account manager for an updated IP list and work with your internal network team to update your firewall rules before this date.

Instance administrators can now use OAuth 2.0 to authenticate push notifications from OneXperience to their company's internal system.

Excel file exports no longer download automatically. Instead, users are notified by email or in-app notifications when the exports are ready. This is consistent with the current process for reports.

Instance administrators can now request that a Verisk administrator configure an SFTP server for receiving custom task reports for completed projects containing completed custom tasks.

Upcoming event

On 2 August 2023, one of the vendors we use for video collaboration will be making changes to their allowed global and regional IP list. To minimize interruptions to your video collaboration service, contact your account manager for an updated IP list and work with your internal network team to update your firewall rules before this date.

This release includes improvements to the performance and stability of ClaimXperience.

Administrators can now enable a Sync content to additional MFN option in a custom task’s Settings card. When this option is enabled, non-policyholder team members can share custom tasks and files with more than one MFN via API using the Assign task drawer.

Instance administrators can now provide domain URLs in which they intend to embed custom task forms to further streamline the process for damage assessment automation (DAA) assignments.

Users can now submit .hevc files, which are not supported by some browsers, for conversion into a file type that their browser does support.

This release includes improvements to the performance and stability of ClaimXperience.

This release includes improvements to the performance and stability of ClaimXperience.

ClaimXperience users who are trying to link to XactAnalysis can now update claim and policy numbers in the Link to XactAnalysis drawer.

This release includes improvements to the performance and stability of ClaimXperience.

Instance administrators can now require project email addresses on projects to ensure records are updated with all project activity.

When policyholders change the email with which they want to create their account, they are now required to confirm the new email address.

When customers using ClaimXperience assign custom tasks using the Copy URL method, the copied URL will be returned using the API edi-custom-task-assignment-rest GET call.

Policyholders now receive a verification email when they create a ClaimXperience account with a different email address than the one used to invite them to join their project.

We updated the following in the instance administrator view of ClaimXperience to ensure they conform to level AA of the World Wide Web Consortium (W3C) Web Content Accessibility Guidelines (WCAG) 2.1:

• The General tab in the Custom Tasks feature
• The Individual resources, Team resources, Company resources, and Company resourced by tables in the Resources feature
• The Active rules table

We fixed an issue that prevented some policyholders from logging in if they were invited to join a ClaimXperience project via a text message.

When non-policyholder resources with existing ClaimXperience accounts accept an invitation to join a project, they are automatically taken to the password entry screen.

We fixed an issue that prevented PDFs of completed custom tasks from showing all of the questions or answers that should be at the top and bottom of the page.

We reviewed and updated the form builder to conform to level AA of the World Wide Web Consortium (W3C) Web Content Accessibility Guidelines (WCAG) 2.1.

Instance administrators can now create a custom message that displays at the beginning of a video collaboration live call to the call's initiator.

If Xactware administrators have enabled valuation options for ClaimXperience customers with a 360Value contract, valuations can be automatically requested when creating a project.

We changed the name of the Completion method column to Join method in the Video collaboration session report. We also added Not joined as a join method to indicate the invitee did not join the video collaboration live call.

Users can now link a claim in ClaimXperience with an assignment in XactAnalysis if the claim or policy numbers differ only in terms of whether they contain hyphens or underscores.

We reviewed and updated the Notification, Settings, and Resources modules to ensure the ClaimXperience Administrator platform views conform to level Double-A of the World Wide Web Consortium (W3C) Web Content Accessibility Guidelines (WCAG) 2.1.

We fixed an issue that caused the logged-in user’s profile image to display as the user who uploaded a file when the file was actually uploaded by another user.

We fixed an issue that prevented Additional Living Expenses from displaying in the side navigation menu after the additional living expenses task was started.

The Image Analytics feature is now available in the UK.

We updated the information that displays for hidden team members as follows:

• The Items to replace card on the Personal Property page now informs hidden team members that unsubmitted replacement items are displayed on that card.
• In the Personal Property module, hidden team members no longer see
  • The Share task option as a button or in the vertical ellipsis menu
  • The Add button
  • The Submit button
  • The Add receipt button
• The Additional Living Expenses task card now informs hidden team members that the details about the task will be available after the task has been started by a team member who is not hidden from the policyholder.
• In the Additional Living Expenses module, hidden team members no longer see
  • The Request receipts button
  • The Share task option in the vertical ellipsis menu

Users can now select multiple files using the click-and-drag method while in the Files module.

We made additional updates to the way the ClaimXperience portal displays to align with Verisk branding guidelines.

We fixed an issue that prevented team members from immediately being hidden from view as soon as the Hide from policyholder option is selected for them.

We fixed an issue that prevented depreciation by age from being calculated and a price list from displaying on some Xactimate estimates that were generated from damage assessment automation (DAA) forms.

We updated the naming convention for zip files containing all project files to include the ClaimXperience claim number to provide more useful information to the user.

A ClaimXperience project email can now be populated automatically if an existing XactAnalysis assignment created via EDI has an email address in the CarrierAttribute3 field when the project is created in an instance with the Project email option enabled.

We updated the detail reports definitions to more clearly identify the information included in each report.

We made additional updates to the way the ClaimXperience portal displays to align with Verisk branding guidelines.

We fixed an issue that prevented company team members who were removed from a project from being re-added to that project.

We fixed an issue that prevented instance administrators from adding team members when creating a team or adding team members to an existing team.

We made additional updates to the way the ClaimXperience portal displays to align with Verisk branding guidelines.

Administrators can now allow a project email to be added to a project and choose whether all team member notifications are also sent to the project email or sent only to the project email.

We moved the search and filter options in the Claims Library to a new Search and filter drawer to provide greater consistency with similar options throughout ClaimXperience.

We made additional updates to the way the ClaimXperience portal displays to align with Verisk branding guidelines.

Claims administrators, primary contacts, and full-access team members can now unshare contents and additional living expenses tasks. Users with whom these tasks are unshared no longer have access to those tasks.

Claims administrators, primary contacts, and full-access team members can now unshare files with other users. Users with whom these files are unshared no longer have access to those files.

We updated the way the ClaimXperience portal displays to align with Verisk branding guidelines.

We removed the administrator option to automatically run privacy checks on all uploaded images. Non-policyholders now manually select the images on which they want to run privacy checks in the Files and Contents modules.

We updated the way the ClaimXperience portal displays to align with Verisk branding guidelines.

This release includes improvements to the performance and stability of ClaimXperience.

We decreased the amount of white space that displays at the bottom of the mobile app screen on devices using Safari iOS 15.

We improved how users update personal information in the Profile module by providing a drawer where they can add, edit, and delete their information.

This release includes improvements to the performance and stability of ClaimXperience.