What's New in ClaimXperience
The ClaimXperience releases contain new features and updates designed to improve your experience. Highlights from the releases are listed below. For a complete list of changes, please see the release notes on the eService Centre.
Features marked with an asterisk (*) are controlled by preferences. To enable these features, please contact your account manager or call 1-800-424-9228.
3 October 2023
Administrators can now enable a setting that prevents policyholders and other external claim participants from seeing employee names in documents.
Additional living expense (ALE) Excel files no longer download automatically. Instead, users are notified by email or in-app notification when the exports are ready.
We updated the default file names for downloaded additional living expense (ALE) and personal property Excel files to help users better identify the information the file contains.
ClaimXperience customers using our API offerings can now look up project IDs using a policy or project number.
We updated the Custom Task workflow to ensure that line items attached to room shape questions use the room name input, or the question name (if not displayed), as the folder name when sent to Xactimate.
19 September 2023
To prevent the loss of unsaved data, users are now alerted when they attempt to navigate away from a drawer without saving their changes.
Instance administrators can enable the option to hide the last names of internal team members from policyholders and external team members for notifications, email messages, in-platform messaging, forms, and calendar items.
We updated the way the OneXperience mobile app displays on Android devices to align with Verisk branding guidelines.
25 July 2023
We added an ALE normal expense report that provides a detailed view of normal expenses entered as additional living expenses.
Upcoming event
On August 2, 2023, one of the vendors we use for video collaboration will be making changes to their allowed global and regional IP list. To minimize interruptions to your video collaboration service, contact your account manager for an updated IP list and work with your internal network team to update your firewall rules before this date.
12 July 2023
Instance administrators can now use OAuth 2.0 to authenticate push notifications from OneXperience to their company's internal system.
Excel file exports no longer download automatically. Instead, users are notified by email or in-app notifications when the exports are ready. This is consistent with the current process for reports.
Instance administrators can now request that a Verisk administrator configure an SFTP server for receiving custom task reports for completed projects containing completed custom tasks.
Upcoming event
On 2 August 2023, one of the vendors we use for video collaboration will be making changes to their allowed global and regional IP list. To minimize interruptions to your video collaboration service, contact your account manager for an updated IP list and work with your internal network team to update your firewall rules before this date.
27 June 2023
This release includes improvements to the performance and stability of ClaimXperience.
13 June 2023
Administrators can now enable a Sync content to additional MFN option in a custom task’s Settings card. When this option is enabled, non-policyholder team members can share custom tasks and files with more than one MFN via API using the Assign task drawer.
Instance administrators can now provide domain URLs in which they intend to embed custom task forms to further streamline the process for damage assessment automation (DAA) assignments.
16 May 2023
Users can now submit .hevc files, which are not supported by some browsers, for conversion into a file type that their browser does support.
2 May 2023
This release includes improvements to the performance and stability of ClaimXperience.
18 April 2023
This release includes improvements to the performance and stability of ClaimXperience.
4 April 2023
7 March 2023
ClaimXperience users who are trying to link to XactAnalysis can now update claim and policy numbers in the Link to XactAnalysis drawer.
21 February2023
This release includes improvements to the performance and stability of ClaimXperience.
14 February 2023
Instance administrators can now require project email addresses on projects to ensure records are updated with all project activity.
24 January 2023
When policyholders change the email with which they want to create their account, they are now required to confirm the new email address.
When customers using ClaimXperience assign custom tasks using the Copy URL method, the copied URL will be returned using the API edi-custom-task-assignment-rest GET call.
13 December 2022
Policyholders now receive a verification email when they create a ClaimXperience account with a different email address than the one used to invite them to join their project.
We updated the following in the instance administrator view of ClaimXperience to ensure they conform to level AA of the World Wide Web Consortium (W3C) Web Content Accessibility Guidelines (WCAG) 2.1:
- The General tab in the Custom Tasks feature
- The Individual resources, Team resources, Company resources, and Company resourced by tables in the Resources feature
- The Active rules table
2 December 2022
We fixed an issue that prevented some policyholders from logging in if they were invited to join a ClaimXperience project via a text message.
29 November 2022
When non-policyholder resources with existing ClaimXperience accounts accept an invitation to join a project, they are automatically taken to the password entry screen.
We fixed an issue that prevented PDFs of completed custom tasks from showing all of the questions or answers that should be at the top and bottom of the page.
8 November 2022
We reviewed and updated the form builder to conform to level AA of the World Wide Web Consortium (W3C) Web Content Accessibility Guidelines (WCAG) 2.1.
Instance administrators can now create a custom message that displays at the beginning of a video collaboration live call to the call's initiator.
If Xactware administrators have enabled valuation options for ClaimXperience customers with a 360Value contract, valuations can be automatically requested when creating a project.
25 October 2022
We changed the name of the Completion method column to Join method in the Video collaboration session report. We also added Not joined as a join method to indicate the invitee did not join the video collaboration live call.
Users can now link a claim in ClaimXperience with an assignment in XactAnalysis if the claim or policy numbers differ only in terms of whether they contain hyphens or underscores.
We reviewed and updated the Notification, Settings, and Resources modules to ensure the ClaimXperience Administrator platform views conform to level Double-A of the World Wide Web Consortium (W3C) Web Content Accessibility Guidelines (WCAG) 2.1.
We fixed an issue that caused the logged-in user’s profile image to display as the user who uploaded a file when the file was actually uploaded by another user.
We fixed an issue that prevented Additional Living Expenses from displaying in the side navigation menu after the additional living expenses task was started.
13 September 2022
The Image Analytics feature is now available in the UK.
We updated the information that displays for hidden team members as follows:
- The Items to replace card on the Personal Property page now informs hidden team members that unsubmitted replacement items are displayed on that card.
- In the Personal Property module, hidden team members no longer see
- The Share task option as a button or in the vertical ellipsis menu
- The Add button
- The Submit button
- The Add receipt button
- The Additional Living Expenses task card now informs hidden team members that the details about the task will be available after the task has been started by a team member who is not hidden from the policyholder.
- In the Additional Living Expenses module, hidden team members no longer see
- The Request receipts button
- The Share task option in the vertical ellipsis menu
30 August 2022
Users can now select multiple files using the click-and-drag method while in the Files module.
We made additional updates to the way the ClaimXperience portal displays to align with Verisk branding guidelines.
We fixed an issue that prevented team members from immediately being hidden from view as soon as the Hide from policyholder option is selected for them.
We fixed an issue that prevented depreciation by age from being calculated and a price list from displaying on some Xactimate estimates that were generated from damage assessment automation (DAA) forms.
16 August 2022
We updated the naming convention for zip files containing all project files to include the ClaimXperience claim number to provide more useful information to the user.
A ClaimXperience project email can now be populated automatically if an existing XactAnalysis assignment created via EDI has an email address in the CarrierAttribute3 field when the project is created in an instance with the Project email option enabled.
19 July 2022
We updated the detail reports definitions to more clearly identify the information included in each report.
We made additional updates to the way the ClaimXperience portal displays to align with Verisk branding guidelines.
We fixed an issue that prevented company team members who were removed from a project from being re-added to that project.
We fixed an issue that prevented instance administrators from adding team members when creating a team or adding team members to an existing team.
5 July 2022
We made additional updates to the way the ClaimXperience portal displays to align with Verisk branding guidelines.
21 June 2022
Administrators can now allow a project email to be added to a project and choose whether all team member notifications are also sent to the project email or sent only to the project email.
We moved the search and filter options in the Claims Library to a new Search and filter drawer to provide greater consistency with similar options throughout ClaimXperience.
31 May 2022
We made additional updates to the way the ClaimXperience portal displays to align with Verisk branding guidelines.
18 May 2022
Claims administrators, primary contacts, and full-access team members can now unshare contents and additional living expenses tasks. Users with whom these tasks are unshared no longer have access to those tasks.
Claims administrators, primary contacts, and full-access team members can now unshare files with other users. Users with whom these files are unshared no longer have access to those files.

We updated the way the ClaimXperience portal displays to align with Verisk branding guidelines.
3 May 2022
We removed the administrator option to automatically run privacy checks on all uploaded images. Non-policyholders now manually select the images on which they want to run privacy checks in the Files and Contents modules.

We updated the way the ClaimXperience portal displays to align with Verisk branding guidelines.
April 13, 2022
This release includes improvements to the performance and stability of ClaimXperience.
March 30, 2022
We decreased the amount of white space that displays at the bottom of the mobile app screen on devices using Safari iOS 15.
We improved how users update personal information in the Profile module by providing a drawer where they can add, edit, and delete their information.

15 March 2022
This release includes improvements to the performance and stability of ClaimXperience.
8 March 2022
The Room Shape question for forms is now available in instances with the Fully Accessible option enabled. Users should use the accessibility scanner on existing forms with this question type to confirm that the forms are accessible or to identify what changes are needed to meet the accessibility standards.
We removed the beta designation from the “Allow live call to be accessed via the web (when supported by the user’s browser)” option in the administrator video collaboration settings.
We updated the colour settings to check to automatically detect the proper contrast colour (black or white) to use for displayed text.
8 February 2022
We updated several icons to be easier for users to recognise.
We updated our API offering to allow pending companies to add team members to a project.
25 January 2022
Forms that span multiple pages are now available in instances with the Fully Accessible option enabled. Users should scan existing multiple-page forms to confirm they are accessible or to identify changes they can make to meet the accessibility standards.
We updated the page navigation in the Claims Library to allow users to go directly to a specific page by entering that page number.
18 January 2022
7 January 2022
4 January 2022
Archived 2021 ClaimXperience What's New newsletters
16 November 2021
26 October 2021
12 October 2021
28 September 2021
7 September 2021
24 August 2021
10 August 2021
20 July 2021
6 July 2021
22 June 2021
1 June 2021
19 May 2021
5 May 2021
14 April 2021
31 March 2021
17 March 2021
25 February 2021
17 February 2021
27 January 2021
13 January 2021
6 January 2021