Policyholder: Flagged contents items

Updated by Jennifer B.

Flagged items are contents inventory items that require additional information. When more information is needed on an item in the contents inventory, the claim team can flag it for editing.

You are notified that an item is flagged through email and on your dashboard when a flagged item task is assigned to you. A flag also shows in the item’s Flag column in the Personal Property tab. To clear the flag, you must fill in the requested information.

See the details of a flagged item
You will only see the Flagged tab if items in your contents inventory have been flagged.
  1. Select Contents from your My Tasks menu.
  2. Click the Flagged tab. This displays all the flagged items for you to edit.
  3. Select a flagged item.
Find items in your contents inventory
  1. Select Contents from your My Tasks menu.
  2. Click Search and filter items under your name. This opens the Search and filter drawer.
  3. Enter the description of the item, or the room in which it was located, on the Search inventory line.
  4. Select Apply. The search results include the items matching the entered terms
You can sort the search results by hovering over the Description, Quantity, Room, or Last modified column heading and selecting the up-pointing arrow.
Filter items in your contents inventory
  1. Select Contents from your My Tasks menu.
  2. Click Search and filter items under your name. This opens the Search and filter drawer.
  3. Enter the description of the item, or the room in which it was located, on the Search inventory line.
  4. Select the filter condition. The filter condition lets you specify whether the results should contain any or all search terms.
The filter condition is not the physical condition of the item you are trying to find.
  1. To further narrow down the filter results, select one of the options under Item criteria to filter.
  2. Select Apply.
You can sort the search results by hovering over the Description, Quantity, Room, or Last modified column heading and selecting the up-pointing arrow.
Reset flagged item filter settings
Option 1
  1. Select Contents from your My Tasks menu.
  2. Click the Flagged tab.
  3. Click Search and filter items under your name. This opens the Search and filter drawer.
  4. Select Reset.
Option 2
  1. Select Contents from your My Tasks menu.
  2. Click the Flagged tab.
  3. Click Reset above the Flagged items search results table.
Complete a flagged item task
You are notified when a flagged item task is assigned to you.
  1. Click the link in the notification email.
  2. Select Contents from your My Tasks menu.
  3. Select the Flagged tab.
  4. Select the item you want to work on. The Edit flagged item drawer opens with instructions at the top.
  5. Enter the information you need to add.
  6. Click Save. If all the flagged fields are filled out, a green check will appear next to the item.
  7. If all missing information has been added, click Submit. The item will remain flagged under the Replace tab until the claim team has reviewed the new information and approved it.

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