Account passwords and logging in
If you can't log in
If you don't have an Xactware ID, follow the instructions in the Accounts and account IDs help article (https://claimxperience.helpdocs.io/l/enGB/article/btx6q5j7l5).
If you need to recover your password, follow the instructions in the Recover your password section of this help article.
For additional troubleshooting help, see the Login errors help article (https://claimxperience.helpdocs.io/l/enGB/article/18qbwy3viw).
Recover your Verisk account password
- Navigate to https://identity.verisk.com.
- Select Forgot your password? at the bottom of the page. This takes you to the Verisk Reset Password page
![](https://files.helpdocs.io/pxEGJf5ac2/articles/as0l6odpy4/1714522633193/xw-forgot-password.png)
- Enter your account email address.
![](https://files.helpdocs.io/pxEGJf5ac2/articles/as0l6odpy4/1714522672662/xw-pw-reset.png)
- Select Reset Password. If an account with the email address you entered exists, a password reset will be sent.
- When you receive the Password Reset notification, select Reset Password. This takes you to the Verisk Reset your Okta password page.
![](https://files.helpdocs.io/pxEGJf5ac2/articles/as0l6odpy4/1714527922396/password-reset-notificatio.png)
- Enter a new password, making sure to meet the listed password requirements.
![](https://files.helpdocs.io/pxEGJf5ac2/articles/as0l6odpy4/1714528206451/reset-okta-password.png)
- Re-enter your new password to confirm it.
- Select Reset Password.
Recover your ClaimXperience password
- Navigate to the Welcome to ClaimXperience page (www.claimxperience.com).
![](https://files.helpdocs.io/pxEGJf5ac2/articles/as0l6odpy4/1714523734216/welcome-to-cx-page.png)
- Enter your email address.
- Select Continue. This takes you to the ClaimXperience log in page.
- Click Forgot your password? at the bottom of the page. This takes you to the Reset Password page.
![](https://files.helpdocs.io/pxEGJf5ac2/articles/as0l6odpy4/1714523790760/cx-forgot-your-password.png)
- Enter your email address.
![](https://files.helpdocs.io/pxEGJf5ac2/articles/as0l6odpy4/1714523823492/cx-reset-password.png)
- Select Reset Password. If an account with the email you entered exists, a password reset will be sent.
- When you receive the Password Reset notification, select Reset Password. This takes you to the Verisk Reset your password page.
![](https://files.helpdocs.io/pxEGJf5ac2/articles/as0l6odpy4/1714528073724/password-reset-notificatio.png)
- Enter a new password, making sure to meet the listed requirements.
![](https://files.helpdocs.io/pxEGJf5ac2/articles/as0l6odpy4/1714528274215/verisk-reset-your-password.png)
- Re-enter your password.
- Select Reset Password.
Change your ClaimXperience password
- Click your name at the top-right side of your dashboard.
![](https://files.helpdocs.io/pxEGJf5ac2/articles/as0l6odpy4/1714528398896/my-account-menu-item.png)
- Select My Account. This takes you to the Profile page.
- Select Password from the side navigation menu. This takes you to the Password page.
![](https://files.helpdocs.io/pxEGJf5ac2/articles/as0l6odpy4/1714528649709/profile-page-password-menu-item.png)
- Select Change Password. This takes you to your Account Settings page.
- Select Change Password.
![](https://files.helpdocs.io/pxEGJf5ac2/articles/as0l6odpy4/1714528677920/account-settings-change-password.png)
- Enter your old password.
![](https://files.helpdocs.io/pxEGJf5ac2/articles/as0l6odpy4/1714528756784/account-settings-password-reset.png)
- Enter your new password, making sure to meet the requirements listed.
- Confirm your new password.
- Select Save.