Login errors

Updated by Jennifer B.

Login error: You have reached the maximum number of login attempts

The error "You have reached the maximum number of login attempts." appears if the user account has been locked.

Contact your instance administrator to have them unlock your account.

Login error: Your instance has been locked

The error "Your instance has been locked. Please contact support." appears when the Xactware ID entered is not active in any instance or claim.

Contact your company administrator or insurance adjuster to be added to the instance or a claim.

Login error: Xactware ID is not currently in our system

This error can occur for several different reasons. If you see this error, clear your browser cache and attempt to log in again. If that does not work, reset your password and try to log in once more. If you continue to see this error, contact support.

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