Login errors
Updated
by
Jennifer B.
Login error: You have reached the maximum number of login attempts
The error "You have reached the maximum number of login attempts." appears if the user account has been locked.
Contact your instance administrator to have them unlock your account.
Login error: Your instance has been locked
The error "Your instance has been locked. Please contact support." appears when the Xactware ID entered is not active in any instance or claim.
Contact your company administrator or insurance adjuster to be added to the instance or a claim.
Login error: Xactware ID is not currently in our system
This error can happen for a few different reasons. Try the steps below, attempting to log in after each step. If the error persists, please reach out to support by clicking Chat with us.
Clear the browser cache. For assistance with this process, see the Clear Browser Cache document (https://veriskpropertyestimatingsolutions.my.site.com/s/article/1860) in the eService Centre.
Reset the Xactware ID password. For assistance with this process, see the Xactware ID: change or reset the password document (https://veriskpropertyestimatingsolutions.my.site.com/s/article/1029) in the eService Centre.