Team Member: Glossary

Updated by Jennifer B.

  • Accessibility: Means that websites, tools, and technologies are designed and developed so people with disabilities can use them. More specifically, people can: perceive, understand, navigate, interact with, and contribute to the Web.
  • Accessible: Things that are easy to use for everyone, including people with disabilities.
  • Additional living expenses (ALE): Extra expenses policyholders incur if they must leave their permanent residence because of a loss.
  • ALE payment method: How ALE totals are calculated. The total ALE for each category is calculated as such, Approved - Normal Expenses = Total ALE. The Total ALE from each column is then combined together to arrive at the Total balance owed.
    There are two ALE payment method settings:
    • Do not offset category totals: Sets the Total ALE column to 0 if there is a negative balance for that category (approved - normal).
    • Offset category totals: Leaves a negative balance for a category where the approved is less than the normal (approved - normal = negative balance). This negative balance then reduces the amount owed.
  • ALE summary of additional spending: An additional living expenses summary that shows the total, normal, approved, and total additional expenses calculated to the date of the last recorded payment. The totals do not reflect any approved expenses that have not been paid.
  • Assign a team as a primary contact: An option that allows a resource team to be assigned as the primary contact and have all permissions typically granted to a single primary contact.
  • Auto-generate projects: An option that allows projects to be created from a linked Verisk product, such as Xactimate, XactAnalysis, and XactContents.
  • Calendar/shared calendar: A calendar that displays a list of upcoming events. The shared calendar syncs project participants' calendars so that everyone involved in the project is aware of the events taking place. Project participants can add, edit, and delete events, as well as decide who is notified of any changes.
  • Chain of custody: In ContentsTrack, the chain of custody shows the location of an item from pack out to pack back.
  • Claim activity: A change of information in a claim. Examples of these changes include
    • Adding a file.
    • Sending a message.
    • Creating a label.
    • Updating personal information.
  • Claims administrator: A resource who can view all projects within a specific ClaimXperience instance.
  • Cleaned and stored items: Items recovered from a loss that do not need to be replaced.
  • Collaboration: Communication among policyholders and team members regarding a project.
  • Collaborator: Someone who participates in a policyholder or video collaboration.
  • Company access: Shows the user the instances they can access and create projects under. The user can remove their access if they no longer want/need to access the instance or create projects for the instance.
  • Condition (personal property): The condition of a personal property item before it was affected by a loss.
  • Contents: The UK equivalent of personal property, or property other than real property. Typically, contents in this sense can be picked up, packed, moved, and stored. Examples of contents include, but are not limited to, furniture, clothing, and jewelry.
  • ContentsTrack integration: The ability for users to access ClaimXperience personal property items from ContentsTrack.
  • Conversation: The communication with team members, which can include the policyholder, sent within the Messages feature. The Messages feature can contain several conversations with different team members.
  • Custom tasks: The way forms are delivered to users. A form must be associated with a task for it to be sent. Tasks can be assigned within the portal on a project or externally to recipients on a project.
  • Damage assessment automation (DAA): When enabled by an administrator, DAA automatically generates an estimate value for expedited payment.
  • Delete content: Only users with both instance and claims administrator rights can delete content in a project.
  • Files: Documents, images, videos, and audio files that can be added to a claim in ClaimXperience.
  • File types: The types of files that can be uploaded to ClaimXperience. ClaimXperience currently supports the following file types:
    • Audio: MP3, OGG, WAV
    • Documents: CXV, DOC, DOCX, EML, ESX, MSG, PDF, XLS, XLSX
    • Images: BMP, JPEG, JPG, PNG, ZIP
    • Videos: 3GP, 3GPP, AVI, GIF, M4A, M4V, MOV, MP4, MPEG, WMV
  • Flagged item: A personal property inventory item that requires attention, usually additional information.
  • Full access: Access to a project that is comparable to that of a primary contact without the user being assigned role of primary contact.
  • Geocode: The latitudinal and longitudinal coordinates of a physical address.
  • Hazard recognition: A scan that, when enabled, is used to analyze images for potential hazards. Users see warnings and receive notifications if potential hazards are identified.
  • Hide from policyholder: An option that, when enabled, hides a team member who is not the primary contact from the policyholder.
  • Hide primary contact: An option that allows the primary contact to be hidden from the policyholder but only if other full-access team members of the product are visible.
  • Image analytics: A feature that, when enabled, includes image inspection, privacy checks, and hazard recognition.
  • Image inspection: A part of image analytics that analyzes images and provides warnings and notifications if there are potential issues.
    • It analyzes
      • Metadata, checking for the software signature, modified date, and dimensions.
      • Date discrepancy (only available for JPG files) and flags images taken a predetermined number of days or more before the date of loss.
      • Location (only available for JPG file) and flags images taken more than a predetermined distance from the location of loss.
    • It performs an internet check and flags images that also exist on the internet
  • In-app notifications: Project-related notifications received within ClaimXperience. In-app notifications are automatically removed from the Notifications drawer and the Notification history after 30 days.
  • In-portal messaging: Direct messaging within the ClaimXperience. In addition to being visible to the sender and recipient, messages are viewable by the project's primary contact and their company and become a permanent part of the project.
  • Instance administrator: A resource who can add new resources and configure instance-wide settings
  • Integrated service: A company or individual outside of ClaimXperience contracted to provide a service within the portal.
  • Inventory: Personal property items affected by a loss. These items may have been dirtied, damaged, or destroyed by that loss.
  • Label: An optional component of files that can be used to help user group and filter files
  • Linking to XactAnalysis via MFN: An option to link a ClaimXperience project to an XactAnalysis assignment on a team member level using a main file number (MFN). More than one ClaimXperience team member can link a specific ClaimXperience project to XactAnalysis.
  • Live call: Video collaboration live call.
  • Measure tool: A Video collaboration feature that, when enabled by the administrator, allows users to take measurements in real time during a video collaboration live call. A live call participant must be using the OneXperience app and an augmented reality- (AR-) compatible device to use this tool.
  • Messages: In-portal messaging between any team members. Users cannot send messages to external recipients who are not team members in the portal; however, users can send messages to pending companies in the portal.
  • Normal expenses (ALE): Those expenses policyholders normally have, or are expected to have, because of the loss.
  • Notification history: A list of all the notifications received in the last 30 days. Notifications are removed after 30 days.
  • Notification preferences: A way for team members to specify which notification they want to receive and how they want to receive them (email or in-app). Policyholders cannot change their notification preferences.
  • Notification signatures: A way for carriers to have specific information related to the lines of business, divisions, states, etc., in the notifications going out to customers. Instance administrators configure notification signatures.
  • Offline tasks: Custom tasks without a personal property question type that can be downloaded to the OneXperience mobile app and completed with or without an internet connection. If submitted when offline, they will be submitted once a connection is established.
  • Offset payment method (ALE): If the approved expenses are less than the normal expenses for a given category, the "offset" payment method reduces the total approved balance by the negative amount, while the "do not offset" method does not.
  • Open ClaimXperience from XactAnalysis: A way for ClaimXperience resources in one or more instances to open a ClaimXperience claim from XactAnalysis.
  • Pack-back: The return of stored, cleaned, or restored items that were removed during the pack out.
  • Pack-out: The removal and transport of damaged personal property to a secure location for storage, cleaning, and restoration.
  • Personal preferences: A way for policyholders to let claim team members know when they are available, their preferred method of contact, and other personal preferences.
  • Personal property feature: An option that allows policyholders to build an inventory of personal property contents affected by a loss. The personal property task can be shared with any team member so an inventory can be built.
  • Personal property export items: Items included in the list of personal property items exported to Xactimate/XactContents, an Excel spreadsheet, or a property sheet.
  • Personal property exporting - Xactimate/XactContents: Exports the personal property inventory to Xactimate/XactContents if the ClaimXperience project is linked. Replace items, clean items, or both types of items can be exported.
  • Personal property replace items: Inventory items that are not salvageable and must be replaced.
  • Personal property searching: A way to search for personal property items based on administrator settings. For example, searching for vendor items and general quote items. Administrator settings also define whether item searching is required and whether to display prices to the policyholder.
  • Personally identifiable information (PII): Information that can be used to distinguish or trace an individual's identity either directly or indirectly by linking with other information.
  • PLNAR: A third-party measuring service that provides a 3D model of a room that has been scanned by the requestor.
  • PLNAR Snap: The package of images returned from a PLNAR request.
  • Primary contact: The main claim representative with whom the policyholder communicates. Primary contacts typically have full access to a claim.
  • Privacy checks (image analytics): Part of image analytics that allows users to scan uploaded images in the Files page, or images being uploaded, for faces and text. If found, a new image with blurred faces and text is saved to the project.
  • Project administrator: Also known as a claims administrator. The individual who can view all projects in an instance, reassign a primary contact, and has additional permissions in a project. These administrators can also add, remove, and modify team members, but they cannot fully participate in the project (for example, upload files and send messages) unless assigned as a team member.
  • Project email: An email address that project notifications can be sent to in addition to or in place of the adjuster's email address.
  • Replacement cost value (RCV): The replacement cost of damaged or destroyed property, without considering depreciation.
  • Replacement item: An item purchased to replace an unsalvageable item destroyed by a loss.
  • Request items (from ContentsTrack): (policyholder, team member) An option that, when enabled, allows policyholders to request the return of cleaned and stored items.
  • Returned item: A cleaned, stored, or restored item that has been returned to the policyholder.
  • Room (personal property inventory): The room at a loss site from which a personal property item was removed.
  • Scope: An option that allows the user to create rooms, as well as assign dimensions and add line items to those rooms. These can be exported to Xactimate if the ClaimXperience project is linked to a Xactimate assignment.
  • Scope changes: Changes to the key properties of an estimate. For example, job type, type of loss, and job size.
  • Services: Services outside of ClaimXperience, such as PLNAR, that can be added to a contract and used within the collaboration portal.
  • Shared calendar: A calendar that displays a list of upcoming events and syncs with the calendars of other project team members.
  • Sharing content: Allowing other team members to access information added to a project. Examples of content that can be shared include images, video and audio files, documents, and calendar events.
  • Submitted inventory: A list of personal property inventory items submitted to a policyholder's insurance company.
  • Task assignor: The ClaimXperience user assigning the task. Unless otherwise identified, the task assignor defaults to the primary contact. If the primary contact does not have an Xactimate Online user, the process will fail.
  • Team: A group of resources that can be treated as an individual team member. A team can be assigned the role of primary contact, which allows each member of the team to perform the duties of a primary contact.
  • Team members: Individuals, teams, or companies who participate in a claim. Examples of team members include the policyholder, adjusters, contractors, and primary contacts.
  • Third party: Company or individual outside of ClaimXperience contracted to provide a service within the portals.
  • Unsharing content and tasks: Removing a policyholder's or team member's access to content or tasks. Only team members can unshare. A team member who uploaded content cannot have their access removed.
  • Video collaboration: A way to collect real-time video and photos to triage a claim using a policyholder's mobile device.
  • Video collaborator: A resource who can perform video collaborations within ClaimXperience projects.
  • XactAnalysis ID (MFN): Main File Number/Master File Name. In ClaimXperience, this is required for a team member to link the ClaimXperience project with an XactAnalysis assignment. Each team member can link a ClaimXperience project to their own XactAnalysis assignment; one ClaimXperience project can be linked to multiple MFNs.
  • XactAnalysis integration: A configuration that allows a ClaimXperience non-policyholder user to link a specific ClaimXperience project with an associated XactAnalysis assignment. When a project is linked to an assignment, information can be shared between the two.
  • XactContents integration: A configuration that allows for linking between a ClaimXperience product and its XactContents counterpart. Some information can be passed between the two.
  • Xactimate integration: A configuration that allows a ClaimXperience non-policyholder user to link a specific ClaimXperience project with an associated Xactimate assignment. Some files can be shared between the two.

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