Messages

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6 articles

How do I know if I have new messages in ClaimXperience®?

If the person sending the message includes you as a recipient, you receive a notification with the message included.

Updated 1 year ago by Jennifer B.

Who gets to see the messages in my claim?

Your insurance company has access to the messages you send using ClaimXperience®. Team members working on your claim can view messages if you include them in the conversation.

Updated 1 year ago by Jennifer B.

What happens to messages if my claim is cancelled?

The claim itself is marked Cancelled , but the messages sent using ClaimXperience® or added to the claim are saved for analytics and reporting purposes.

Updated 1 year ago by Jennifer B.

How do I send messages?

Shared messages are viewable by the team members chosen as recipients, as well as your claim’s main contact and their company. Option 1 Click Send message in the Welcome card on your dashboard. Selec…

Updated 1 year ago by Jennifer B.

How do I reply to a message?

Click Messages in your Main menu. Select the message to which you want to reply. Type your message in the Write a reply dialogue box. Click Reply.

Updated 1 year ago by Jennifer B.

How do I remove a message from my claim?

No messages sent using ClaimXperience® or added to your claim can be removed. These messages are saved for analytics and reporting purposes.

Updated 1 year ago by Jennifer B.

Messages

How do I know if I have new messages in ClaimXperience®?

Who gets to see the messages in my claim?

What happens to messages if my claim is cancelled?

How do I send messages?

How do I reply to a message?

How do I remove a message from my claim?

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