All Categories > Policyholder > Messages
6 articles
If the person sending the message includes you as a recipient, you receive a notification with the message included.
Updated 9 months ago by Jennifer B.
Your insurance company has access to the messages you send using ClaimXperience®. Team members working on your claim can view messages if you include them in the conversation.
The claim itself is marked Cancelled , but the messages sent using ClaimXperience® or added to the claim are saved for analytics and reporting purposes.
Shared messages are viewable by the team members chosen as recipients, as well as your claim’s main contact and their company. Option 1 Click Send message in the Welcome card on your dashboard. Selec…
Click Messages in your Main menu. Select the message to which you want to reply. Type your message in the Write a reply dialogue box. Click Reply.
No messages sent using ClaimXperience® or added to your claim can be removed. These messages are saved for analytics and reporting purposes.
