Help articles for OneXperience mobile app users

Updated 7 months ago by Jennifer B.

Policyholder mobile app user help articles
Team member mobile app user help articles
How do I start a live call?
What do I do if the policyholder isn't receiving the invitation to participate in collaboration?
How long can a live call last?
Can the live call participant take pictures during the call?
What if I don't get any videos or snapshots from a live call?
How do I know there are connection problems during a live call?
Can live call participants record videos during the call?
How do invitees know when to join a live call?
How do I add a scope?
How do I delete a scope?
What is the Measure tool?
How do I know if a device used for a live call is AR-compatible?
How do I know if I can use the Measure tool?
How do I open the Measure tool?
How do I change the unit of measure that is being used in the measure tool?
How do I take a measurement using the Measure tool?
How do I take a snapshot of a measurement I am taking?
How do I take a video of measurements I am taking?
Why are my video collaboration buttons disabled?
What if I mark a wrong point?
How do I exit the Measure tool?


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