Video Collaboration

20 articles

How do I start a live call?

Invite a team member or the policyholder Option 1 Click Start live call in the Welcome card at the top of your dashboard. Select Team Member. Select the team member from the Recipient drop-down menu.…

Updated by Jennifer B.

What to do if the policyholder isn't receiving the invitation to participate in a collaboration

Make sure you have the correct email address or mobile phone number for the policyholder. If the email address and phone number are correct, the invitation may have been blocked as a safety feature o…

Updated by Jennifer B.

How invitees know when to join a live call

The live call invitee can be notified either by SMS text or email. You select the option you want to use when you create the collaboration.

Updated by Jennifer B.

Can the live call participant take pictures during the call?

Yes. The live call participants can tap to take high-resolution photos during the call.

Updated by Jennifer B.

Record videos during a live call

The live call participant must tap to start recording the video.

Updated by Jennifer B.

If there are connection problems during the live call

You and live call participants are notified of any changes in audio or video quality that may affect the call.

Updated by Jennifer B.

What if I don't get any videos or snapshots from a live call?

If the video wasn’t recorded and no snapshots were taken: Make sure the live call participants allowed access to their camera, microphone, and location services after they downloaded the app. Confirm…

Updated by Jennifer B.

How long can a live call last?

Live calls can run for as long as needed.

Updated by Jennifer B.

What are viewers?

A viewer is someone other than the primary invitee who is asked to participate in a live call.

Updated by Jennifer B.

How do I invite viewers to join a live call?

The call must be in progress before you can invite viewers to join a live call. You can invite up to three viewers. Click VIEWERS. Click INVITE VIEWER. Enter the name and contact information of the p…

Updated by Jennifer B.

Use Viewer Chat

With a live call already in progress and a viewer already invited to the call, go to the viewers sub-tab to send a message to an invited viewer. Messages are visible to all viewers. At the end of the…

Updated by Jennifer B.

How do I remove viewers from a live call session?

Click on the line with the viewer’s name. Click Remove in the Removing a Viewer confirmation dialogue box.

Updated by Jennifer B.

What is the Measure tool?

The Measure tool is a Video Collaboration feature that, when enabled by the Administrator, allows users to take measurements in real time during a video collaboration live call. A live call participa…

Updated by Jennifer B.

How do I know if I can use the Measure tool?

If your administrator has enabled AR and AR is available on the device, you will see the Measure icon and it will be clickable.

Updated by Jennifer B.

How do I know if a device used for a video collaboration live call is AR-compatible?

You will see the Measure tool controls after you connect to a video collaboration live call if your device is augmented reality- (AR-) compatible.

Updated by Jennifer B.

How do I open the Measure tool?

If the Measure tool is enabled and you are using an augmented reality- (AR-) compatible device, you will see the Measure tool controls [ ] on your device’s screen, which you will click to open the Me…

Updated by Jennifer B.

Why are my video collaboration buttons disabled?

Your snapshot, video, undo, and delete buttons are disabled when you click the Measure icon until your device recognises a plane and is ready to capture measurements. The undo and delete buttons will…

Updated by Jennifer B.

How do I take a measurement using the Video Collaboration Measure tool?

To measure a line during a video collaboration live call, Tap. Follow the on-screen instructions until your device recognises a surface. Move to the starting point of the measurement. Tap. Move to th…

Updated by Jennifer B.

How do I change the unit of measure that is being used in the Measure tool?

While the Measure tool is open, tap the Menu button. Tap the option to change measurement types.

Updated by Jennifer B.

What if I mark a wrong point?

You have the option of undoing your last point or deleting all points that you have marked. To undo the last point you marked, tap [ ] on your screen. To delete the points you have marked, Tap [ ] on…

Updated by Jennifer B.