All Products > ClaimXperience Team Member > Video Collaboration
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Your administrator may set a custom message to appear when you initiate a video collaboration live call.. Invite a team member or the policyholder. Option 1 Click Start live call in the Welcome card…
Updated 4 months ago by Jennifer B.
Make sure you have the correct email address or mobile phone number for the policyholder. If the email address and phone number are correct, the invitation may have been blocked as a safety feature o…
Updated 6 months ago by Jennifer B.
A live call invitee is notified when it is time to join the call.
Live call participants can tap a camera icon on their device to take high-resolution photos during the call.
Live call participants can tap the video camera icon on their device to start recording videos during the call.
You and live call participants are notified of any changes in audio or video quality that may affect the call.
If the video wasn’t recorded and no snapshots were taken: Make sure your policyholder allowed access to their camera, microphone, and location services after they downloaded the app. Confirm that y...
Live calls can run for as long as needed.
A viewer is someone other than the primary invitee who is asked to participate in a live call.
The call must be in progress before you can invite viewers to join a live call. Click Viewers. Click Invite Viewer. Enter the name and contact information of the person you want to invite. Click Invi…
With a live call already in progress and a viewer already invited to the call, go to the viewers sub-tab to send a message to an invited viewer. Messages are visible to all viewers. At the end of the call, all messages are saved as a PDF in the Files tab.
Click on the line with the viewer’s name. Click Remove in the Removing a Viewer confirmation dialog box.
Click Video Collaboration on your dashboard. Click Scope. Click Add Scope. Enter the room or item. Add dimensions. Enter the line item you want to search for in the Search field. Select the line item…
Click Video Collaboration in your General Collaboration menu. Click Scope. Find the scope you want to delete. Click. Click DELETE in the Delete Scope confirmation dialog box. Deleted scopes cannot be…
The Measure tool is a Video Collaboration feature that, when enabled by the Administrator, allows users to take measurements in real time during a video collaboration live call. A live call participa…
If your administrator has enabled AR and AR is available on the device, you will see the Measure icon and it will be clickable.
You will see the Measure tool controls after you connect to a video collaboration live call if your device is AR-compatible.
If the Measure tool is enabled and you are using an augmented reality- (AR-) compatible device, you will see the Measure tool controls, represented by the ruler icon, on your device’s screen, which you will click to open the Measure tool.
Your snapshot, video, undo, and delete buttons are disabled when you click the Measure icon until your device recognizes a plane and is ready to capture measurements. The undo and delete buttons will…
Follow the steps on this page to take a measurement during a video collaboration using the Measure tool.
Follow the steps on this page to take a snapshot of a measurement you are taking.
Follow the steps on this page to take a video of measurements you are taking with the Measure tool.
While the Measure tool is open, tap the Menu button. Tap the option to change measurement types.
Follow the steps on this page to undo or delete wrong points or measurements.
Follow the steps on this page to exit the Measure tool.
