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24 articles
Invite a team member or the policyholder Option 1 Click Start live call in the Welcome! card at the top of your dashboard. Select Team Member. Select the team member from the Recipient drop-down menu…
Updated 11 months ago by Jennifer B.
Make sure you have the correct email address or mobile phone number for the policyholder. If the email address and phone number are correct, the invitation may have been blocked as a safety feature o…
Updated 1 year ago by Jennifer B.
The live call invitee can be notified either by SMS text or email. You select the option you want to use when you create the collaboration.
Yes. The live call participants can tap to take high-resolution photos during the call.
The live call participant must tap to start recording the video.
You and live call participants are notified of any changes in audio or video quality that may affect the call.
If the video wasn’t recorded and no snapshots were taken: Make sure the live call participants allowed access to their camera, microphone, and location services after they downloaded the app. Confirm…
Live calls can run for as long as needed.
A viewer is someone other than the primary invitee who is asked to participate in a live call.
The call must be in progress before you can invite viewers to join a live call. You can invite up to 3 viewers. Click the Viewers tab. Click Invite Viewer. Enter the name and contact information of t…
With a live call already in progress and a viewer already invited to the call, go to the viewers sub-tab to send a message to an invited viewer. Messages are visible to all viewers. At the end of the…
Click on the line with the viewer’s name. Click Remove in the Removing a Viewer confirmation dialogue box.
Click Video Collaboration on your dashboard. Click the Scope tab. Click Add Scope. Enter the room or item. Add dimensions. Enter the line item you want to search for in the Search field. Select the l…
Click Video Collaboration in the General Collaboration menu on your dashboard. Click Scope. Find the scope you want to delete. Click. Click Delete in the Delete Scope confirmation dialogue box. Delet…
The Measure tool is a Video Collaboration feature that, when enabled by the Administrator, allows users to take measurements in real time during a video collaboration live call. A live call participa…
If your administrator has enabled AR and AR is available on the device, you will see the Measure icon and it will be clickable.
You will see the Measure tool controls after you connect to a video collaboration live call if your device is augmented reality- (AR-) compatible.
If the Measure tool is enabled and you are using an augmented reality- (AR-) compatible device, you will see the Measure tool [ ] controls on your device’s screen, which you will click to open the Me…
Your snapshot, video, undo and delete buttons are disabled when you click the Measure icon until your device recognises a plane and is ready to capture measurements. The undo and delete buttons will…
Updated 5 months ago by Jennifer B.
To measure a line during a video collaboration live call, Tap. Follow the on-screen instructions until your device recognises a surface. Move to the starting point of the measurement. Tap. Move to th…
Tap [ ] to open the Measure tool. Mark the points you are measuring. Tap [ ].
While the Measure tool is open, tap the Menu button. Tap the option to change measurement types.
You have the option of undoing your last point or deleting all points that you have marked. To undo the last point you marked, tap [ ] on your screen. To delete the points you have marked, Tap [ ] on…
Tap [ ] in your Measure tool menu. Tap Yes in the Exit Measure Tool dialogue box. Tapping Yes only takes you out of the Measure tool. It does not end the Video Collaboration live call.
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