Policyholder: Send and reply to a message
Send a message
Option 1
- Select the Send Message quick action button at the top of your dashboard.
![](https://files.helpdocs.io/pxEGJf5ac2/articles/emjeashw3r/1723053532853/ph-dashboard-us.png)
- Select New Message under your name in the upper-right side of your screen.
![](https://files.helpdocs.io/pxEGJf5ac2/articles/emjeashw3r/1723053179427/ph-new-message-button-us.png)
- Click the Select recipients line in the Write a new message card to see a list of potential recipients. You can only send ClaimXperience messages to the users listed.
![](https://files.helpdocs.io/pxEGJf5ac2/articles/emjeashw3r/1723053081662/ph-select-message-recipient-us.png)
- Select the check boxes for the users you want to send the message to.
- Write your message.
![](https://files.helpdocs.io/pxEGJf5ac2/articles/emjeashw3r/1723053124286/ph-write-a-message-en-us.png)
- Select Send.
Option 2
- Select Messages from your side navigation menu.
![](https://files.helpdocs.io/pxEGJf5ac2/articles/emjeashw3r/1720556365236/ph-messages-side-menu.png)
- Select New Message under your name in the upper-right side of your screen.
![](https://files.helpdocs.io/pxEGJf5ac2/articles/emjeashw3r/1723053237469/ph-new-message-button-us.png)
- Click the Select recipients line in the Write a new message card to see a list of potential recipients. You can only send ClaimXperience messages to the users listed.
![](https://files.helpdocs.io/pxEGJf5ac2/articles/emjeashw3r/1723052342933/ph-select-message-recipient-us.png)
- Select the check boxes for the users you want to send the message to.
- Write your message.
![](https://files.helpdocs.io/pxEGJf5ac2/articles/emjeashw3r/1723053031462/ph-write-a-message-en-us.png)
- Select Send.
Reply to a message
Option 1
- Select the Send Message quick action button at the top of your dashboard.
![](https://files.helpdocs.io/pxEGJf5ac2/articles/emjeashw3r/1723053369518/ph-dashboard-us.png)
- Select the message you want to reply to from the Conversations list.
![](https://files.helpdocs.io/pxEGJf5ac2/articles/emjeashw3r/1723053411270/ph-reply-to-a-message-us.png)
- Type your message on the Write a reply line.
- Select Reply.
Option 2
- Select Messages from your side navigation menu.
![](https://files.helpdocs.io/pxEGJf5ac2/articles/emjeashw3r/1723053445605/ph-dashboard-with-message-us.png)
- Select the message you want to reply to from the Conversations list.
![](https://files.helpdocs.io/pxEGJf5ac2/articles/emjeashw3r/1723053470817/ph-reply-to-a-message-us.png)
- Type your message on the Write a reply line.
- Select Reply.