Policyholder: Why can't I log in?

Updated 8 months ago by Jennifer B.

You might have forgotten your password.

Recover your password

  1. Go to the Welcome to ClaimXperience page.
  2. Enter your email address.
  3. Select Continue.
  4. Click Forgot your password? at the bottom of the login screen.
  5. Enter your email address.
  6. Click Reset password.

ClaimXperience passwords are verified through Verisk and must be reset every 90 days. Users are redirected to https://identity.verisk.com for password verification and to reset their passwords.

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