When to hide or unhide team members
Updated
by
Jennifer B.
Policyholder
Get Started
What are the system requirements for using ClaimXperience?
How do I join my claim?
Why can’t I log in?
How do I add or change my personal information?
How do I change my account password?
What if I can't remember my password?
My Claim Preferences
How do I let my claim team know how and when to contact me?
What are the benefits of setting my claim preferences?
How do I edit my personal preferences?
Messages
How do I know if I have new messages in ClaimXperience®?
Who gets to see the messages in my claim?
What happens to messages if my claim is cancelled?
How do I send messages?
How do I reply to a message?
How do I remove a message from my claim?
Satisfaction & Feedback
How do I choose who gets to see my current level of satisfaction?
How do I update my level of satisfaction if it changes?
My Claim Team
Shared Calendar
What is the shared calendar?
How do I open the shared calendar?
How do I see event details?
How do I add an event to the shared calendar?
How do I edit events in the shared calendar?
How do I delete an event from the shared calendar?
How do I add an event from the shared calendar to my personal calendar?
My Tasks
Where do I find submitted task information?
Who can see submitted task information?
Where do I find the files uploaded as part of a task?
What information is included in the submitted task PDF?
In-app Notifications
What are in-app notifications?
How do I access my Notification History?
How do I clear my in-app notification folder?
Additional Living Expenses (ALE)
ALE Overview
What are Additional Living Expenses (ALE)?
How do I see an overview of my additional living expenses?
Normal Expenses
Expense Receipts
Housing Company
How do I add a temporary address?
How do I edit temporary housing information?
How do I see a history of my temporary housing?
How do I see housing company information?
Additional Mileage
About ClaimXperience
Team Member
Get Started
Using ClaimXperience
What are the system requirements for using ClaimXperience?
How do I become a team member of a project?
How do I remove myself as a resource of a company?
What types of files can I upload?
What happens when I am removed from or remove myself from a project?
Become the primary contact of a project
Logging in
Updating your information
Link to XactAnalysis
The benefits of linking a ClaimXperience project with an XactAnalysis assignment
How do I know if I am linked to XactAnalysis?
How do I link a project to an XactAnalysis assignment?
How do I unlink a ClaimXperience project from an XactAnalysis assignment?
Video Collaboration
How do I start a live call?
What to do if the policyholder isn't receiving the invitation to participate in a collaboration
How invitees know when to join a live call
Can the live call participant take pictures during the call?
Record videos during a live call
If there are connection problems during the live call
What if I don't get any videos or snapshots from a live call?
How long can a live call last?
What are viewers?
How do I invite viewers to join a live call?
Use Viewer Chat
How do I remove viewers from a live call session?
What is the Measure tool?
How do I know if I can use the Measure tool?
How do I know if a device used for a video collaboration live call is AR-compatible?
How do I open the Measure tool?
Why are my video collaboration buttons disabled?
How do I take a measurement using the Video Collaboration Measure tool?
How do I change the unit of measure that is being used in the Measure tool?
What if I mark a wrong point?
Files
Primary Contact
Personal Property
About ClaimXperience
Xactware end-user licence agreement (EULA)
Xactware privacy notice
Copyright
Xactware Information Security Frequently Asked Questions
What's New in ClaimXperience
Administrator
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Notification Templates
Custom Tasks
Custom Tasks Overview
What information is available in the Custom Tasks Assigned tab?
Who can assign a task?
How do I see available tasks?
How do I set up automatic reminders to be sent when task assignees don't complete a task?
Who can see submitted task information?
Custom Tasks Delivery
Custom Tasks Automation (Damage Assessment Automation [DAA])
Forms
How do I duplicate forms?
How can I find out what forms are available?
How do I see what task is associated with a form?
How do I revert to the previous version of a form?
How do I see if a form is published?
How do I see when a form was last published?
How do I see who last modified the form?
How do I assign a custom form to a task?
What do I need to know about adding a room shape question to a form?
How do I delete a form?
Are any form templates already Web Content Accessibility Guidelines- (WCAG-) compliant?
What are some of the best practices to use to make forms Web Content Accessibility Guidelines- (WCAG-) compliant?
What does it mean when a form is compliant with Web Content Accessibility Guidelines (WCAG)?
About ClaimXperience
Contents Collaboration
Get Started
Collaboration Process
Loss Inventory
Create or edit a loss inventory
What if I need help with my loss inventory?
What if I need to add items to my inventory?
How long is my inventory stored?
Information Requests
Submit Receipts
Contents Collaboration Tools
What if I need help?
How do I let my claim representative see my inventory?
How do I print a copy of my inventory?
Account Information
Frequently Asked Questions