Policyholder: ClaimXperience help articles and video tutorials

Updated by Jennifer B.

ClaimXperience help articles and video tutorials

ClaimXperience is updated often to ensure that it meets all our customers' needs. To facilitate understanding, we have a few options for online guidance.

Help documentation


We have a variety of help articles within this database, many of which include step-by-step instructions for tasks you may need to complete in ClaimXperience. If there are articles you would like added to this database, you can rate the articles and leave feedback. We do our best to add appropriate documentation as soon as we can.



If you prefer video tutorials, our Training Library provides several videos that can walk you through some of the more common claim-related work. To access the Training Library, log in to ClaimXperience, click your name at the top of the page, and select Video tutorials.

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