Policyholder
Get Started
What are the system requirements for using ClaimXperience?
How do I join my claim?
Why can’t I log in?
How do I add or change my personal information?
How do I change my account password?
What if I can't remember my password?
My Claim Preferences
How do I let my claim team know how and when to contact me?
What are the benefits of setting my claim preferences?
How do I edit my personal preferences?
Messages
How do I know if I have new messages in ClaimXperience®?
Who gets to see the messages in my claim?
What happens to messages if my claim is cancelled?
How do I send messages?
How do I reply to a message?
How do I remove a message from my claim?
Satisfaction & Feedback
How do I choose who gets to see my current level of satisfaction?
How do I update my level of satisfaction if it changes?
My Claim Team
How do I see my claim team?
How do I find my claim team members' contact information?
Shared Calendar
What is the shared calendar?
How do I open the shared calendar?
How do I see event details?
How do I add an event to the shared calendar?
How do I edit events in the shared calendar?
How do I delete an event from the shared calendar?
How do I add an event from the shared calendar to my personal calendar?
My Tasks
Where do I find submitted task information?
Who can see submitted task information?
Where do I find the files uploaded as part of a task?
What information is included in the submitted task PDF?
In-app Notifications
What are in-app notifications?
How do I access my Notification History?
How do I clear my in-app notification folder?
Additional Living Expenses (ALE)
ALE Overview
What are Additional Living Expenses (ALE)?
How do I see an overview of my additional living expenses?
Normal Expenses
What are normal expenses?
Expense Receipts
How do I add expenses?
How do I edit expenses?
How do I upload receipts?
Housing Company
How do I add a temporary address?
How do I edit temporary housing information?
How do I see a history of my temporary housing?
How do I see housing company information?
Additional Mileage
What is additional mileage?
About ClaimXperience
Xactware end-user licence agreement (EULA)
Xactware privacy Notice
Copyright
Xactware Information Security Frequently Asked Questions
Team Member
Using ClaimXperience
How do I become a team member of a project?
How do I remove myself as a resource of a company?
What types of files can I upload?
What happens when I am removed from or remove myself from a project?
Become the primary contact of a project
Logging in
Forgot your account password
Updating your information
Update your personal information
Change your account password
Link to XactAnalysis
The benefits of linking a ClaimXperience project with an XactAnalysis assignment
How do I know if I am linked to XactAnalysis?
How do I link a project to an XactAnalysis assignment?
How do I unlink a ClaimXperience project from an XactAnalysis assignment?
Video Collaboration
How do I start a live call?
What to do if the policyholder isn't receiving the invitation to participate in a collaboration
How invitees know when to join a live call
Can the live call participant take pictures during the call?
Record videos during a live call
If there are connection problems during the live call
What if I don't get any videos or snapshots from a live call?
How long can a live call last?
What are viewers?
How do I invite viewers to join a live call?
Use Viewer Chat
How do I remove viewers from a live call session?
What is the Measure tool?
How do I know if I can use the Measure tool?
How do I know if a device used for a video collaboration live call is AR-compatible?
How do I open the Measure tool?
Why are my video collaboration buttons disabled?
How do I take a measurement using the Video Collaboration Measure tool?
How do I change the unit of measure that is being used in the Measure tool?
What if I mark a wrong point?
Files
How do I add files to a project?
Primary Contact
Services
Hazard Recognition
Where do I find hazard recognition results?
What are some examples of the hazards that the Hazard Recognition feature currently looks for?
Personal Property
Tasks and Flagged Items
How do I know if I need to work on a flagged item?
Xactware privacy notice
What's New in ClaimXperience
Administrator
System requirements for ClaimXperience
Notification Templates
Templates
Customize notification templates
Custom Tasks
Custom Tasks Overview
What information is available in the Custom Tasks Assigned tab?
Who can assign a task?
How do I see available tasks?
How do I set up automatic reminders to be sent when task assignees don't complete a task?
Custom Tasks Delivery
What options are there for task assignment automation?
What is an automatic trigger?
Custom Tasks Automation (Damage Assessment Automation [DAA])
What is automated task assignment?
How do I enable task assignment automation for a task?
Forms
How do I duplicate forms?
How can I find out what forms are available?
How do I see what task is associated with a form?
How do I revert to the previous version of a form?
How do I see if a form is published?
How do I see when a form was last published?
How do I see who last modified the form?
How do I assign a custom form to a task?
What do I need to know about adding a room shape question to a form?
How do I delete a form?
Are any form templates already Web Content Accessibility Guidelines- (WCAG-) compliant?
What are some of the best practices to use to make forms Web Content Accessibility Guidelines- (WCAG-) compliant?
What does it mean when a form is compliant with Web Content Accessibility Guidelines (WCAG)?
Privacy notice
Troubleshooting Video Collaboration Live Call Issues
Contents Collaboration
System requirements for Contents Collaboration
If you can't log in
Collaboration Process
The Contents Collaboration process
Loss Inventory
Create or edit a loss inventory
What if I need help with my loss inventory?
What if I need to add items to my inventory?
How long is my inventory stored?
Information Requests
What do I do if I receive an information request?
Submit Receipts
How do I submit my receipts?
Contents Collaboration Tools
What if I need help?
How do I let my claim representative see my inventory?
How do I print a copy of my inventory?
Account Information
View your account information
Access previous claims
Frequently Asked Questions
Is Contents Collaboration mobile-friendly?
Is my information safe?
All Categories > Contents Collaboration
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