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I didn’t change the status of my project. Why is it inactive?

For ClaimXperience customers with the auto-inactivate option in their contract, projects have the status changed to inactive after a contract-specified time from their original creation or reactivati…

Updated 6 months ago by Jennifer B.

How do I reactivate a project?

A project is reactivated as soon as activity on that project resumes, or it can be changed manually.

Updated 6 months ago by Jennifer B.

What kinds of activity will reactivate an instance?

Any change of information in the project reactivates that projects. Examples of these changes include, but are not limited to, Adding a file. Starting a video collaboration. Sending a message. Creati…

Updated 6 months ago by Jennifer B.

Am I billed for inactive instances?

Inactive projects do not incur charges. However, if an inactive project is reactivated, a reactivation fee is charged.

Updated 6 months ago by Jennifer B.

What happens when an inactive project is reactivated?

When a project is reactivated, a reactivation fee is charged, and activity can be resumed as if the project had never been inactivated.

Updated 6 months ago by Jennifer B.

What is a reactivation fee?

A reactivation fee is the fee incurred when an inactive project experiences new activity.

Updated 6 months ago by Jennifer B.

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