The Contents Collaboration process

Updated by Jennifer B.

Depending on your insurance carrier's specific workflows, this process may differ for your claim.
  1. Report your property loss to your insurance company, making sure to include your email address as part of your contact information.
  2. Your insurance company assigns your claim to a claim representative.
  3. Your claim representative emails you an invitation to Contents Collaboration.
  4. Create an account in Contents Collaboration.
  5. Build a loss inventory; include any supporting images you have.
  6. Submit your loss inventory.
  7. Your claim representative is notified that your loss inventory is ready for review.
  8. Your claim representative begins pricing items.
  9. If your claim representative needs additional information, they send you an Info Request. When an Info Request has been sent, a new Info Requests tab appears.
  10. Your claim representative finishes pricing the inventory and completes the claim.
  11. You receive a notification that you can attach receipts for items you have replaced and a new Receipts tab appears.
You can upload the following file types: .doc, .docx, .xls, .xlsx, .pdf, .esx, .zip, .bmp, .gif, .png, .jpg, and .jpeg
When you submit receipts, an email notification is sent to your claim representative.

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