Policyholder: How do I let my insurance company know how I feel about the work being done on my claim?

Updated 4 weeks ago by Jennifer B.

Your insurance company must have made this feature available to you before you can use it.
  1. Move the My Current Satisfaction selector to your current satisfaction level to open the satisfaction field.
  2. Add any comments you have in the Additional comments dialog box.
  3. Select the team members you would like to see how satisfied you are.
  4. Click Share.
Team members receive an email notification with your current satisfaction level and comments, allowing them to address any concerns before the claim’s conclusion.

For a brief overview, watch the My Current Satisfaction video tutorial.


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