Team member: What is additional mileage?
Additional mileage is the mileage you would travel that is more than what you would normally have driven had the loss not occurred.
Updated by Jennifer B.
ClaimXperience Policyholder
Get Started
Policyholder: What are the system requirements for using ClaimXperience?
Policyholder: How do I join my claim?
Policyholder: How do I create an Xactware ID?
Policyholder: Why can't I log in?
Policyholder: How do I add or change my personal information?
Policyholder: How to change your account password
Policyholder: What if I can't remember my password?
My Claim Preferences
Policyholder: Set your personal preference contact information
Policyholder: What are the benefits of setting my claim preferences?
Policyholder: How do I edit my personal preferences?
Files
Policyholder: Files overview
Policyholder: View, add, share, and download files
Policyholder: File details
Policyholder: Finding and filtering files
Policyholder: File labels
Messages
Policyholder: How do I know if I have new messages in ClaimXperience?
Policyholder: Who gets to see the messages in my claim?
Policyholder: What happens to messages if my claim is canceled?
Policyholder: How do I send messages?
Policyholder: How do I reply to a message?
Policyholder: How do I remove a message from my claim?
Satisfaction & Feedback
Policyholder: How do I choose who gets to see my current level of satisfaction?
Policyholder: How do I let my insurance company know how I feel about the work being done on my claim?
Policyholder: How do I update my level of satisfaction if it changes?
My Claim Team
Policyholder: How do I see my claim team?
Policyholder: How do I find my claim team members' contact information?
Video Collaboration
Policyholder: How long can a live call last?
Policyholder: Can I take pictures during the call?
Policyholder: Can I record videos during the call?
Policyholder: What if I don't get any videos or snapshots from a live call?
Policyholder: What is the Measure tool?
Policyholder: How do I know if a device used for a live call is AR-compatible?
Policyholder: How do I know if I can use the Measure tool?
Policyholder: How do I open the Measure tool?
Policyholder: Why are my video collaboration buttons disabled?
Policyholder: How do I change the unit of measure that is being used in the measure tool?
Policyholder: How do I take a measurement using the Measure tool?
Policyholder: How do I take a snapshot of a measurement I am taking?
Policyholder: How do I take a video of measurements I am taking?
Policyholder: What if I mark a wrong point?
Policyholder: How do I exit the Measure tool?
Shared Calendar
Policyholder: What is the shared calendar?
Policyholder: How do I open the shared calendar?
Policyholder: How do I see event details?
Policyholder: How do I add an event to the shared calendar?
Policyholder: How do I edit events in the shared calendar?
Policyholder: How do I delete an event from the shared calendar?
Policyholder: How do I add an event from the shared calendar to my personal calendar?
Personal Property
Policyholder: Personal property overview
Policyholder: Add, submit, and delete personal property items
Policyholder: Find, filter, and edit personal property items
Policyholder: Flagged personal property items
Policyholder: Cleaned and stored personal property items
My Tasks
Policyholder: Where do I find submitted task information?
Policyholder: Who can see submitted task information?
Policyholder: Where do I find the files uploaded as part of a task?
Policyholder: What information is included in the submitted task PDF?
In-app Notifications
Policyholder: What are in-app notifications?
Policyholder: How do I access my notification history?
Policyholder: How do I clear my in-app notification folder?
Additional Living Expenses (ALE)
ALE Overview
Policyholder: What are additional living expenses (ALE)?
Policyholder: How do I see an overview of my additional living expenses?
Normal Expenses
Expense Receipts
Policyholder: How do I add expenses?
Policyholder: How do I edit expenses?
Policyholder: How do I know if I can upload receipts?
Policyholder: How do I upload receipts?
Housing Company
Policyholder: How do I add a temporary address?
Policyholder: How do I edit temporary housing information?
Policyholder: How do I see a history of my temporary housing?
Policyholder: How do I see housing company information?
Additional Mileage
Payment
About ClaimXperience
Xactware Solutions, Inc. License Agreement (EULA)
Policyholder: Xactware online privacy notice
ClaimXperience Copyright
Verisk’s approach to cybersecurity
Policyholder: Glossary
Policyholder: ClaimXperience help articles and video tutorials
ClaimXperience Team Member
Get Started
Using ClaimXperience
Team member: System requirements for using ClaimXperience
Team member: How do I become a team member of a project?
Team member: How do I remove myself as a resource of a company?
Team member: What types of files can I upload?
Team member: What happens when I am removed from or remove myself from a project?
Team member: How do I become the primary contact of a project?
Logging in
Updating your information
Link to XactAnalysis and Xactimate
Team member: Finding your Main File Name (MFN)
Team member: Why should I link a ClaimXperience project with an XactAnalysis assignment?
Team member: Who can link ClaimXperience projects to XactAnalysis assignments?
Team member: How do I know if I am linked to XactAnalysis?
Team member: How do I link a project to an XactAnalysis assignment?
Team member: How do I unlink a ClaimXperience project from an XactAnalysis assignment?
Team member: How do I create a ClaimXperience project from XactAnalysis?
Team member: How do I link a ClaimXperience project to an Xactimate instance?
Team member: How do I unlink a ClaimXperience project from an Xactimate instance?
Team member: Why should I link a ClaimXperience project to an Xactimate instance?
Projects & Claims Library
Projects
Team member: What are projects?
Team member: How do I create a project?
Team member: How do I open a project?
Team member: How do I cancel a project?
Team member: Who gets to see ClaimXperience project information?
Team member: Can I invite a policyholder to a project?
Team member: Can I cancel a project?
Team member: Why should I change the status of a project?
Team member: How do I change the status of a project?
Team member: ClaimXperience projects
Team member: Claims Library
Video Collaboration
Team member: How do I start a live call?
Team member: What do I do if the policyholder isn't receiving the invitation to participate in a collaboration?
Team member: How do invitees know when to join a live call?
Team member: Can the live call participant take pictures during the call?
Team member: Can live call participants record videos during the call?
Team member: How do I know if there are connection problems during a live call?
Team member: What if I don't get any videos or snapshots from a live call?
Team member: How long can a live call last?
Team member: What are viewers?
Team member: How do I invite viewers to join a live call?
Team member: How do I use Viewer Chat?
Team member: How do I remove viewers from a live call session?
Team member: How do I add a scope?
Team member: How do I delete a scope?
Team member: What is the Measure tool?
Team member: How do I know if I can use the Measure tool?
Team member: How do I know if a device used for a video collaboration live call is AR-compatible?
Team member: How do I open the Measure tool?
Team member: Why are my video collaboration buttons disabled?
Team member: How do I take a measurement using the Measure tool?
Team member: How do I take a snapshot of a measurement I am taking?
Team member: How do I take a video of the measurements I am taking with the Measure tool?
Team member: How do I change the unit of measure that is being used in the Measure tool?
Team member: What if I mark a wrong point?
Team member: How do I exit the Measure tool?
Files
Team member: How to add files to a claim
Team member: Share and unshare files
Team member: How to know when someone adds a file to a project
Team member: View files
Team member: What filtering files does
Team member: How to filter files
Team member: How to download project files
Team member: Who can see project files
Team member: How to see file details
Team member: Know when and where media was captured
Team member: How to take a snapshot of an image while viewing it
Team member: Information included with snapshots taken from images
Team member: Capture a snapshot from an uploaded video while watching it
Team member: Information included with snapshots taken from videos
Team member: How to create a media sheet
Team member: How to remove a file from a project
Team member: What happens to files when a project is archived or marked complete
Team member: How to edit a label
Team member: How to remove a label from a file
Team member: How to delete a label
Team member: How to create a label
Team member: How to apply a label to a file
Team member: How to share or unshare a file label
Team member: Types of files you can upload
Team member: What a privacy check does
Team member: How to run a privacy check
Messages
Team member: Who can see project messages?
Team member: How do I send messages?
Team member: How do I know if someone sends me a message?
Team member: How do I reply to a message?
Team member: What happens to messages when the project is marked Complete or Archived?
In-app Notifications
Team member: What are in-app notifications?
Team member: How do I choose the types of notifications I want to see in the portal?
Team member: How do I see my Notification History?
Team member: How do I clear my in-app notification folder?
Shared Calendar
Team member: What is the shared calendar?
Team member: How do I open the shared calendar?
Team member: How do I see event details?
Team member: How do I edit an event in the shared calendar?
Team member: How do I delete an event from the calendar?
Team member: How do I add an event from the shared calendar to my personal calendar?
Feedback & Satisfaction
Team member: How do I know how satisfied my policyholder is with the way the project is progressing?
Primary Contact
The role of primary contact
Primary contact: How are primary contacts different from other team members?
Primary contact: How do I save a conversation made of multiple messages?
Primary contact: How do I assign a task?
Primary contact: How do I change the project's primary contact?
Primary contact: How do I know if an invoice has been processed?
Primary contact: How do I keep track of users who accept legal terms?
Primary contact: Who can flag items?
Working with team members
Primary contact: What are project resources?
Primary contact: How do I add team members to a project?
Primary contact: When can I hide or unhide team members from the policyholder's view?
Primary contact: How do I know if team members are visible to policyholders?
Primary contact: How do I accept someone's request to become a team member of a project?
Primary contact: How do I reject someone's request to become a team member of a project?
Primary contact: How do I remove a team member from a project?
Primary contact: How do I give a team member full rights to a project without making them the primary contact?
Primary contact: How do I revoke a team member's full rights to a project?
Primary contact: How do I hide a team member from the policyholder's view?
Primary contact: How do I make a hidden team member visible to a policyholder?
Primary contact: In what ways can hidden team members participate in a project?
Primary contact: How do I inform a team member removed from a project that they have been re-added?
Primary contact: How do I add a resource to a project?
Working with your policyholder
Primary contact: How do I invite a policyholder to a project?
Primary contact: What should I do if my policyholder doesn't respond to my invitation to use ClaimXperience?
Primary contact: How do I edit my policyholder's information?
Primary contact: What are Policyholder Preferences?
Primary contact: When should I edit my policyholder's preferences?
Primary contact: How do I change my policyholder's preferences?
Primary contact: How do I start the Additional Living Expenses (ALE) task?
Primary contact: How do I allow the policyholder to request the return of clean/storage items?
Services
Image Analytics
Primary contact: How do I know if images have been flagged?
Primary contact: Why am I seeing alerts in an image’s File Details drawer?
Primary contact: How do I know why an image was flagged?
Hazard Recognition
Primary contact: What is Hazard Recognition?
Primary contact: How do I provide feedback about missing or incorrectly identified hazards?
Primary contact: How does submitting feedback benefit my company?
Primary contact: How do I know if potential hazards are missing or incorrect?
Primary contact: Who gets to see hazard recognition scan results?
Primary contact: How do I know if a hazard recognition check has been run?
Primary contact: How does submitting feedback benefit my policyholder?
Primary contact: Where do I find hazard recognition results?
Primary contact: What are some examples of the hazards that the Hazard Recognition feature currently looks for?
RealTwiin™ Characteristics
Primary contact: How do I use Verisk RealTwiin™ Characteristics?
Primary contact: The images I received from Verisk RealTwiin™ Characteristics are not for the address shown for the policyholder. How do I get the correct images?
360Value®
PLNAR
Personal Property
Primary contact: Share and unshare a personal property task
Primary contact: How do I initiate a personal property inventory?
Primary contact: How do I complete a flagged item task?
Primary contact: How do I filter flagged items?
Primary contact: What are the benefits of flagging an item?
Primary contact: How do I let project participants know that they are assigned to work on a flagged item?
Primary contact: How do I assign a flagged item task?
Primary contact: How do I accept changes to flagged item details?
Primary contact: How do I reassign a flagged item?
Personal Property
Personal Property Inventory
Team member: Can I see inventory lists from ContentsTrack?
Team member: How do I export a personal property inventory to Excel or Xactimate/XactContents?
Team member: How do I create a ClaimXperience project through ContentsTrack?
Team member: When should I submit changes to a personal property inventory?
Team member: How do I know if I can participate in a personal property task?
Team member: Who can attach an image to a personal property item?
Team member: How do I know if changes have been made to a personal property inventory?
Team member: How do I find a specific item in a personal property inventory?
Team member: How do I add a file attachment to a personal property item?
Team member: What are Personal Property sheets?
Team member: How do I know where a personal property media file attachment was captured?
Team member: How do I submit changes to a personal property inventory?
Team member: How do I create a Personal Property sheet?
Team member: How do I know if a clean/storage item has been requested for return?
Team member: How do I see personal property clean/storage items?
Team member: How do I see personal property clean/storage item details?
Team member: How do I delete a personal property inventory item?
Team member: How do I add replacement items to a personal property inventory?
Team member: How do I edit personal property replacement item details?
Team member: How do I view personal property replacement item information?
Team member: What is a general quote item?
Tasks and Flagged Items
Team member: How do I filter flagged items?
Team member: How do I see the details of a flagged item?
Team member: How do I complete a Flagged Item task?
Team member: Who can flag a replacement item?
Team member: How do I reset the flagged item filter settings?
Team member: How do I know if I need to work on a flagged item?
Team member: How do I track flagged items?
Team member: How do I know if I can participate in a personal property task?
Team member: How do I share a personal property task?
Policyholder Preferences
Custom Tasks
Custom Tasks Overview
Assigning and Unassigning tasks
Damage Assessment Automation (DAA)
Team member: Who can enable a task for damage assessment automation (DAA)?
Team member: How do I know if a task is enabled for damage assessment automation (DAA)?
Submitted Task Information
Team member: How do I export custom task information to Xactimate?
Team member: Where do I find submitted task information?
Team member: Who can see submitted task information?
Team member: What information is included in the submitted task PDF?
Team member: What is the security of videos I upload?
Team member: Where do I find files uploaded as part of a custom task?
Additional Living Expenses (ALE)
ALE overview
Team member: What are additional living expenses (ALE)?
Team member: Share and unshare an additional living expenses (ALE) task
Team member: How do I edit the additional living expense overview?
Team member: What does it mean if there is an alert next to an expense?
Team member: How do I export expenses?
Team member: Is the policyholder prevented from submitting excluded expenses?
Additional Mileage
Team member: What is additional mileage?
Team member: How do I add additional mileage?
Team member: How do I edit the reimbursement rate?
Payments
Team member: Can I choose what day to use when making a payment?
Team member: How do I delete a payment?
Team member: How do I see a document of a payment I recorded?
Team member: How do I void a payment?
Team member: How do I create a PDF of a payment I recorded?
Team member: Can I pay only part of what is due?
Normal Expenses
What are normal expenses?
How do I select normal expense categories?
Team member: How do I add a normal expense amount?
How do I prevent the policyholder from making changes?
Temporary Addresses
Team member: How do I add a temporary address?
Team member: How do I edit temporary housing information?
Housing Company
Team member: How do I add a housing company?
Team member: How do I edit housing company information?
Team member: How do I see previous housing companies?
Expense Receipts
How do I add additional living expenses?
How do I edit additional living expenses?
Team member: How do I resend the link a policyholder uses to upload receipts?
Team member: How do I know if a receipt request was sent?
Team member: How do I cancel the link a policyholder was sent to upload receipts?
Team member: How do I approve an expense?
Team member: When can policyholders edit expenses?
Team member: How do I deny an expense?
Team member: How do I mark an expense incurred by a housing company?
About ClaimXperience
Xactware end-user license agreement (EULA)
Xactware privacy notice
ClaimXperience Copyright
Xactware Information Security Frequently Asked Questions
Team member: Links to documentation for other products
Team Member: Glossary
What's New in ClaimXperience
Team member: ClaimXperience tutorials and training
ClaimXperience Administrator
Accessibility
Administrator: What is accessibility?
Administrator: ClaimXperience accessibility statement
Administrator: How do I scan forms to see if they are accessible?
Get Started
Administrator: What are the system requirements for ClaimXperience?
Administrator: How do I update my personal information?
Administrator: What if I can't log in?
Administrator: How do I change my account password?
Administrator: What if I can't remember my account password?
Account Info
Instance Information
Automatically Inactivated Projects
Administrator: I didn’t change the status of my project. Why is it inactive?
Administrator: How do I reactivate a project?
Administrator: What kinds of activity will reactivate an instance?
Administrator: Am I billed for inactive instances?
Administrator: What happens when an inactive project is reactivated?
Administrator: What is a reactivation fee?
Settings
Theming
Administrator: How do I add my company's logo to my company's ClaimXperience-hosted website?
Administrator: How do I link my company logo to my company's external website?
Administrator: How do I set the color scheme for my company's ClaimXperience-hosted site?
Collaboration
General Collaboration
Administrator: How do I hide the Shared Calendar feature?
Administrator: How do I prevent project participants from sending messages through ClaimXperience?
Video Collaboration
Administrator: How do I choose the video collaboration options that project participants can use?
Administrator: How do I let policyholders and team members access live calls via the web?
Administrator: How do I create a custom message that displays when a team member starts a live call?
Policyholder Collaboration
Services
360Value
Administrator: What is 360Value®?
Administrator: If customers have 360Value®-specific questions, what are their help options?
Administrator: How do I track who made a version change?
Administrator: How does 360Value® benefit me?
Administrator: Do a customer’s profile settings and custom dev appear and function in ClaimXperience the same way they do in 360Value®?
Administrator: Who do I contact to set up a 360Value® contract?
Administrator: How do I have 360Value® set up for me to use in my ClaimXperience instance?
RealTwiin™ Characteristics
Administrator: What is RealTwiin™ Characteristics?
Administrator: How do I enable or disable RealTwiin™ Characteristics?
Administrator: How do I automate using RealTwiin™ Characteristics with the creation of a project?
Image Analytics
Administrator: What is the Image Analytics service?
Administrator: How do I know why an image was flagged?
Administrator: What does Image Analytics check?
Administrator: How do I know if images have been flagged?
Administrator: How do I enable Image Analytics?
Hazard Recognition
Administrator: What are some examples of the hazards that the Hazard Recognition feature currently looks for?
Administrator: Why can’t I turn on the Hazard Recognition feature in the Settings module?
Administrator: Where do I find hazard recognition results?
Administrator: How do I know if a hazard recognition check has been run?
Administrator: Who gets to see hazard recognition scan results?
Administrator: How do I know if potential hazards are missing or incorrect?
Administrator: How do I use the Hazard Recognition feature?
PLNAR
Administrator: What are services?
Administrator: Aerial Imagery
Project
Resources
Administrator: What are resources?
Administrator: How do I add resources to my company instance?
Administrator: How do I assign or edit resource roles?
Administrator: How do I know which resources haven't responded to their invitations?
Administrator: How do I remove a resource?
Administrator: How do I edit a team?
Administrator: How do I delete a team?
Administrator: What are teams and why should I use them?
Administrator: How do I create a team resource?
Notifications
Templates
Administrator: How do I customize a notification template?
Administrator: How do I revert to a default notification template?
Administrator: How do I save copies of emails sent to project participants?
Settings
Project email
Signatures
Administrator: How do I create notification signatures?
Administrator: How many signatures can I create?
Administrator: How many signatures can be used for a project?
Administrator: How do I require signatures on notifications?
Administrator: How do I edit signatures?
Administrator: What happens if I don't want to use a signature?
Administrator: How do I delete a signature?
Legal
Administrator: How do I make sure mobile app users accept the Fraud Agreement?
Administrator: How do I track users who accept legal agreements?
Administrator: Can I disable the fraud agreement requirement?
Reports
Administrator: How do I run a report?
Administrator: How do I access a report that I requested?
Administrator: How do I know if an invoice has been processed?
Administrator: How do I access invoices I have requested?
APIs
Administrator: What is an API?
Administrator: Why would I need an API key and username?
Administrator: Who uses the username and API key?
Administrator: Where can my developers find a list of available APIs and documentation to implement them?
Administrator: How do I generate a username and API key?
Administrator: What if I can’t find or remember the API key?
Customer Feedback & Satisfaction
Personal Property
XactContents Integration
Administrator: How do I allow team members and the policyholder to add replacement inventory items?
Additional Living Expenses (ALE)
Settings
Categories
Administrator: What are additional living expense categories?
Administrator: How do I set an alert amount?
Payments
Custom Tasks
Custom Tasks Overview
Administrator: What information is available in the Custom Tasks Assigned tab?
Administrator: Who can assign a task?
Administrator: How do I see available tasks?
Administrator: How do I set up automatic reminders to be sent when task assignees don't complete a task?
Administrator: Where do I find files uploaded as part of a task?
Administrator: Who can see submitted task information?
Custom Tasks Delivery
Administrator: What options are there for task assignment automation?
Administrator: How do I enable a trigger?
Administrator: What is an automatic trigger?
Automation / Damage Assessment Automation (DAA)
Administrator: How do I enable a task for damage assessment automation (DAA)?
Administrator: How do I customize damage assessment automation (DAA) messages?
Administrator: How do I know if a task is enabled for damage assessment automation (DAA)?
Administrator: How do I set the damage assessment automation (DAA) workflow?
Administrator: What happens when I configure a task for damage assessment automation (DAA)?
Administrator: What happens when a damage assessment automation (DAA) task is submitted?
Administrator: How do I configure a task to allow the task assignee to accept or decline the displayed estimate net claim amount?
Administrator: How do I specify which reports should be auto-generated?
Administrator: How do I specify which reports should automatically be shared with the task assignee?
Administrator Include legal language on PDFs
Administrator: Enable tax jurisdiction automation
Administrator: What is automated task assignment?
Administrator: How do I enable task assignment automation for a task?
Forms
Administrator: How do I create a form?
Administrator: How do I duplicate forms?
Administrator: How can I find out what forms are available?
Administrator: How do I see what task is associated with a form?
Administrator: How do I revert to the previous version of a form?
Administrator: How do I assign a form to a custom task?
Administrator: How do I preview a form?
Administrator: How do I see if a form is published?
Administrator: How do I see when the form was last published?
Administrator: How do I see who last modified the form?
Administrator: How do I see when the form was last modified?
Administrator: What do I need to know about adding a room-shape question to a form?
Administrator: How do I delete a form?
Administrator: Are any form templates already Web Content Accessibility Guidelines- (WCAG-) compliant?
Administrator: What are some of the best practices to use to make forms Web Content Accessibility Guidelines- (WCAG-) compliant?
Administrator: What does it mean when a form is compliant with Web Content Accessibility Guidelines (WCAG)?
About ClaimXperience
Xactware end-user license agreement (EULA)
Privacy notice
ClaimXperience Copyright
Xactware Information Security Frequently Asked Questions
Administrator: ClaimXperience trainings courses and tutorials
Links to documentation for other products
Administrator: Glossary
OneXperience mobile app users
Troubleshooting Guides
Contents Collaboration
Get Started
System requirements for Contents Collaboration
What is Contents Collaboration?
Contents Collaboration: What to do if you can't log in
Collaboration Process
Loss Inventory
Contents Collaboration: Create or edit a loss inventory
Contents Collaboration: Get help building your loss inventory with Claim Rep View
Contents Collaboration: What if I need to add items to my inventory?
Contents Collaboration: How long is my inventory stored?
Information Requests
Submit Receipts
Contents Collaboration tools
Contents Collaboration: Getting help building your inventory
Contents Collaboration: How do I let my claim representative see my inventory?
Contents Collaboration: How do I print a copy of my inventory?
Account Information
Contents Collaboration: View your account information
Contents Collaboration: Access previous claims
Frequently Asked Questions
All Products > ClaimXperience Team Member > Additional Living Expenses (ALE) > Additional Mileage
3 articles