Team member: What are additional living expenses (ALE)?
Additional living expenses, or ALE, are extra expenses policyholders incur if they must leave their permanent residence because of a loss.
Updated by Jennifer B.
ClaimXperience Policyholder
Get Started
Policyholder: What are the system requirements for using ClaimXperience?
Policyholder: How do I join my claim?
Policyholder: How do I create an Xactware ID?
Policyholder: Why can't I log in?
Policyholder: How do I add or change my personal information?
Policyholder: How to change your account password
Policyholder: What if I can't remember my password?
My Claim Preferences
Policyholder: Set your personal preference contact information
Policyholder: What are the benefits of setting my claim preferences?
Policyholder: How do I edit my personal preferences?
Files
Policyholder: Files overview
Policyholder: View, add, share, and download files
Policyholder: File details
Policyholder: Finding and filtering files
Policyholder: File labels
Messages
Policyholder: How do I know if I have new messages in ClaimXperience?
Policyholder: Who gets to see the messages in my claim?
Policyholder: What happens to messages if my claim is canceled?
Policyholder: How do I send messages?
Policyholder: How do I reply to a message?
Policyholder: How do I remove a message from my claim?
Satisfaction & Feedback
Policyholder: How do I choose who gets to see my current level of satisfaction?
Policyholder: How do I let my insurance company know how I feel about the work being done on my claim?
Policyholder: How do I update my level of satisfaction if it changes?
My Claim Team
Policyholder: How do I see my claim team?
Policyholder: How do I find my claim team members' contact information?
Video Collaboration
Policyholder: How long can a live call last?
Policyholder: Can I take pictures during the call?
Policyholder: Can I record videos during the call?
Policyholder: What if I don't get any videos or snapshots from a live call?
Policyholder: What is the Measure tool?
Policyholder: How do I know if a device used for a live call is AR-compatible?
Policyholder: How do I know if I can use the Measure tool?
Policyholder: How do I open the Measure tool?
Policyholder: Why are my video collaboration buttons disabled?
Policyholder: How do I change the unit of measure that is being used in the measure tool?
Policyholder: How do I take a measurement using the Measure tool?
Policyholder: How do I take a snapshot of a measurement I am taking?
Policyholder: How do I take a video of measurements I am taking?
Policyholder: What if I mark a wrong point?
Policyholder: How do I exit the Measure tool?
Shared Calendar
Policyholder: What is the shared calendar?
Policyholder: How do I open the shared calendar?
Policyholder: How do I see event details?
Policyholder: How do I add an event to the shared calendar?
Policyholder: How do I edit events in the shared calendar?
Policyholder: How do I delete an event from the shared calendar?
Policyholder: How do I add an event from the shared calendar to my personal calendar?
Personal Property
Policyholder: Personal property overview
Policyholder: Add, submit, and delete personal property items
Policyholder: Find, filter, and edit personal property items
Policyholder: Flagged personal property items
Policyholder: Cleaned and stored personal property items
My Tasks
Policyholder: Where do I find submitted task information?
Policyholder: Who can see submitted task information?
Policyholder: Where do I find the files uploaded as part of a task?
Policyholder: What information is included in the submitted task PDF?
In-app Notifications
Policyholder: What are in-app notifications?
Policyholder: How do I access my notification history?
Policyholder: How do I clear my in-app notification folder?
Additional Living Expenses (ALE)
ALE Overview
Policyholder: What are additional living expenses (ALE)?
Policyholder: How do I see an overview of my additional living expenses?
Normal Expenses
Expense Receipts
Policyholder: How do I add expenses?
Policyholder: How do I edit expenses?
Policyholder: How do I know if I can upload receipts?
Policyholder: How do I upload receipts?
Housing Company
Policyholder: How do I add a temporary address?
Policyholder: How do I edit temporary housing information?
Policyholder: How do I see a history of my temporary housing?
Policyholder: How do I see housing company information?
Additional Mileage
Payment
About ClaimXperience
Xactware Solutions, Inc. License Agreement (EULA)
Policyholder: Xactware online privacy notice
ClaimXperience Copyright
Verisk’s approach to cybersecurity
Policyholder: Glossary
Policyholder: ClaimXperience help articles and video tutorials
ClaimXperience Team Member
Get Started
Using ClaimXperience
Team member: System requirements for using ClaimXperience
Team member: How do I become a team member of a project?
Team member: How do I remove myself as a resource of a company?
Team member: What types of files can I upload?
Team member: What happens when I am removed from or remove myself from a project?
Team member: How do I become the primary contact of a project?
Logging in
Updating your information
Link to XactAnalysis and Xactimate
Team member: Finding your Main File Name (MFN)
Team member: Why should I link a ClaimXperience project with an XactAnalysis assignment?
Team member: Who can link ClaimXperience projects to XactAnalysis assignments?
Team member: How do I know if I am linked to XactAnalysis?
Team member: How do I link a project to an XactAnalysis assignment?
Team member: How do I unlink a ClaimXperience project from an XactAnalysis assignment?
Team member: How do I create a ClaimXperience project from XactAnalysis?
Team member: How do I link a ClaimXperience project to an Xactimate instance?
Team member: How do I unlink a ClaimXperience project from an Xactimate instance?
Team member: Why should I link a ClaimXperience project to an Xactimate instance?
Projects & Claims Library
Projects
Team member: What are projects?
Team member: How do I create a project?
Team member: How do I open a project?
Team member: How do I cancel a project?
Team member: Who gets to see ClaimXperience project information?
Team member: Can I invite a policyholder to a project?
Team member: Can I cancel a project?
Team member: Why should I change the status of a project?
Team member: How do I change the status of a project?
Team member: ClaimXperience projects
Team member: Claims Library
Video Collaboration
Team member: How do I start a live call?
Team member: What do I do if the policyholder isn't receiving the invitation to participate in a collaboration?
Team member: How do invitees know when to join a live call?
Team member: Can the live call participant take pictures during the call?
Team member: Can live call participants record videos during the call?
Team member: How do I know if there are connection problems during a live call?
Team member: What if I don't get any videos or snapshots from a live call?
Team member: How long can a live call last?
Team member: What are viewers?
Team member: How do I invite viewers to join a live call?
Team member: How do I use Viewer Chat?
Team member: How do I remove viewers from a live call session?
Team member: How do I add a scope?
Team member: How do I delete a scope?
Team member: What is the Measure tool?
Team member: How do I know if I can use the Measure tool?
Team member: How do I know if a device used for a video collaboration live call is AR-compatible?
Team member: How do I open the Measure tool?
Team member: Why are my video collaboration buttons disabled?
Team member: How do I take a measurement using the Measure tool?
Team member: How do I take a snapshot of a measurement I am taking?
Team member: How do I take a video of the measurements I am taking with the Measure tool?
Team member: How do I change the unit of measure that is being used in the Measure tool?
Team member: What if I mark a wrong point?
Team member: How do I exit the Measure tool?
Files
Team member: How to add files to a claim
Team member: Share and unshare files
Team member: How to know when someone adds a file to a project
Team member: View files
Team member: What filtering files does
Team member: How to filter files
Team member: How to download project files
Team member: Who can see project files
Team member: How to see file details
Team member: Know when and where media was captured
Team member: How to take a snapshot of an image while viewing it
Team member: Information included with snapshots taken from images
Team member: Capture a snapshot from an uploaded video while watching it
Team member: Information included with snapshots taken from videos
Team member: How to create a media sheet
Team member: How to remove a file from a project
Team member: What happens to files when a project is archived or marked complete
Team member: How to edit a label
Team member: How to remove a label from a file
Team member: How to delete a label
Team member: How to create a label
Team member: How to apply a label to a file
Team member: How to share or unshare a file label
Team member: Types of files you can upload
Team member: What a privacy check does
Team member: How to run a privacy check
Messages
Team member: Who can see project messages?
Team member: How do I send messages?
Team member: How do I know if someone sends me a message?
Team member: How do I reply to a message?
Team member: What happens to messages when the project is marked Complete or Archived?
In-app Notifications
Team member: What are in-app notifications?
Team member: How do I choose the types of notifications I want to see in the portal?
Team member: How do I see my Notification History?
Team member: How do I clear my in-app notification folder?
Shared Calendar
Team member: What is the shared calendar?
Team member: How do I open the shared calendar?
Team member: How do I see event details?
Team member: How do I edit an event in the shared calendar?
Team member: How do I delete an event from the calendar?
Team member: How do I add an event from the shared calendar to my personal calendar?
Feedback & Satisfaction
Team member: How do I know how satisfied my policyholder is with the way the project is progressing?
Primary Contact
The role of primary contact
Primary contact: How are primary contacts different from other team members?
Primary contact: How do I save a conversation made of multiple messages?
Primary contact: How do I assign a task?
Primary contact: How do I change the project's primary contact?
Primary contact: How do I know if an invoice has been processed?
Primary contact: How do I keep track of users who accept legal terms?
Primary contact: Who can flag items?
Working with team members
Primary contact: What are project resources?
Primary contact: How do I add team members to a project?
Primary contact: When can I hide or unhide team members from the policyholder's view?
Primary contact: How do I know if team members are visible to policyholders?
Primary contact: How do I accept someone's request to become a team member of a project?
Primary contact: How do I reject someone's request to become a team member of a project?
Primary contact: How do I remove a team member from a project?
Primary contact: How do I give a team member full rights to a project without making them the primary contact?
Primary contact: How do I revoke a team member's full rights to a project?
Primary contact: How do I hide a team member from the policyholder's view?
Primary contact: How do I make a hidden team member visible to a policyholder?
Primary contact: In what ways can hidden team members participate in a project?
Primary contact: How do I inform a team member removed from a project that they have been re-added?
Primary contact: How do I add a resource to a project?
Working with your policyholder
Primary contact: How do I invite a policyholder to a project?
Primary contact: What should I do if my policyholder doesn't respond to my invitation to use ClaimXperience?
Primary contact: How do I edit my policyholder's information?
Primary contact: What are Policyholder Preferences?
Primary contact: When should I edit my policyholder's preferences?
Primary contact: How do I change my policyholder's preferences?
Primary contact: How do I start the Additional Living Expenses (ALE) task?
Primary contact: How do I allow the policyholder to request the return of clean/storage items?
Services
Image Analytics
Primary contact: How do I know if images have been flagged?
Primary contact: Why am I seeing alerts in an image’s File Details drawer?
Primary contact: How do I know why an image was flagged?
Hazard Recognition
Primary contact: What is Hazard Recognition?
Primary contact: How do I provide feedback about missing or incorrectly identified hazards?
Primary contact: How does submitting feedback benefit my company?
Primary contact: How do I know if potential hazards are missing or incorrect?
Primary contact: Who gets to see hazard recognition scan results?
Primary contact: How do I know if a hazard recognition check has been run?
Primary contact: How does submitting feedback benefit my policyholder?
Primary contact: Where do I find hazard recognition results?
Primary contact: What are some examples of the hazards that the Hazard Recognition feature currently looks for?
RealTwiin™ Characteristics
Primary contact: How do I use Verisk RealTwiin™ Characteristics?
Primary contact: The images I received from Verisk RealTwiin™ Characteristics are not for the address shown for the policyholder. How do I get the correct images?
360Value®
PLNAR
Personal Property
Primary contact: Share and unshare a personal property task
Primary contact: How do I initiate a personal property inventory?
Primary contact: How do I complete a flagged item task?
Primary contact: How do I filter flagged items?
Primary contact: What are the benefits of flagging an item?
Primary contact: How do I let project participants know that they are assigned to work on a flagged item?
Primary contact: How do I assign a flagged item task?
Primary contact: How do I accept changes to flagged item details?
Primary contact: How do I reassign a flagged item?
Personal Property
Personal Property Inventory
Team member: Can I see inventory lists from ContentsTrack?
Team member: How do I export a personal property inventory to Excel or Xactimate/XactContents?
Team member: How do I create a ClaimXperience project through ContentsTrack?
Team member: When should I submit changes to a personal property inventory?
Team member: How do I know if I can participate in a personal property task?
Team member: Who can attach an image to a personal property item?
Team member: How do I know if changes have been made to a personal property inventory?
Team member: How do I find a specific item in a personal property inventory?
Team member: How do I add a file attachment to a personal property item?
Team member: What are Personal Property sheets?
Team member: How do I know where a personal property media file attachment was captured?
Team member: How do I submit changes to a personal property inventory?
Team member: How do I create a Personal Property sheet?
Team member: How do I know if a clean/storage item has been requested for return?
Team member: How do I see personal property clean/storage items?
Team member: How do I see personal property clean/storage item details?
Team member: How do I delete a personal property inventory item?
Team member: How do I add replacement items to a personal property inventory?
Team member: How do I edit personal property replacement item details?
Team member: How do I view personal property replacement item information?
Team member: What is a general quote item?
Tasks and Flagged Items
Team member: How do I filter flagged items?
Team member: How do I see the details of a flagged item?
Team member: How do I complete a Flagged Item task?
Team member: Who can flag a replacement item?
Team member: How do I reset the flagged item filter settings?
Team member: How do I know if I need to work on a flagged item?
Team member: How do I track flagged items?
Team member: How do I know if I can participate in a personal property task?
Team member: How do I share a personal property task?
Policyholder Preferences
Custom Tasks
Custom Tasks Overview
Assigning and Unassigning tasks
Damage Assessment Automation (DAA)
Team member: Who can enable a task for damage assessment automation (DAA)?
Team member: How do I know if a task is enabled for damage assessment automation (DAA)?
Submitted Task Information
Team member: How do I export custom task information to Xactimate?
Team member: Where do I find submitted task information?
Team member: Who can see submitted task information?
Team member: What information is included in the submitted task PDF?
Team member: What is the security of videos I upload?
Team member: Where do I find files uploaded as part of a custom task?
Additional Living Expenses (ALE)
ALE overview
Team member: What are additional living expenses (ALE)?
Team member: Share and unshare an additional living expenses (ALE) task
Team member: How do I edit the additional living expense overview?
Team member: What does it mean if there is an alert next to an expense?
Team member: How do I export expenses?
Team member: Is the policyholder prevented from submitting excluded expenses?
Additional Mileage
Team member: What is additional mileage?
Team member: How do I add additional mileage?
Team member: How do I edit the reimbursement rate?
Payments
Team member: Can I choose what day to use when making a payment?
Team member: How do I delete a payment?
Team member: How do I see a document of a payment I recorded?
Team member: How do I void a payment?
Team member: How do I create a PDF of a payment I recorded?
Team member: Can I pay only part of what is due?
Normal Expenses
What are normal expenses?
How do I select normal expense categories?
Team member: How do I add a normal expense amount?
How do I prevent the policyholder from making changes?
Temporary Addresses
Team member: How do I add a temporary address?
Team member: How do I edit temporary housing information?
Housing Company
Team member: How do I add a housing company?
Team member: How do I edit housing company information?
Team member: How do I see previous housing companies?
Expense Receipts
How do I add additional living expenses?
How do I edit additional living expenses?
Team member: How do I resend the link a policyholder uses to upload receipts?
Team member: How do I know if a receipt request was sent?
Team member: How do I cancel the link a policyholder was sent to upload receipts?
Team member: How do I approve an expense?
Team member: When can policyholders edit expenses?
Team member: How do I deny an expense?
Team member: How do I mark an expense incurred by a housing company?
About ClaimXperience
Xactware end-user license agreement (EULA)
Xactware privacy notice
ClaimXperience Copyright
Xactware Information Security Frequently Asked Questions
Team member: Links to documentation for other products
Team Member: Glossary
What's New in ClaimXperience
Team member: ClaimXperience tutorials and training
ClaimXperience Administrator
Accessibility
Administrator: What is accessibility?
Administrator: ClaimXperience accessibility statement
Administrator: How do I scan forms to see if they are accessible?
Get Started
Administrator: What are the system requirements for ClaimXperience?
Administrator: How do I update my personal information?
Administrator: What if I can't log in?
Administrator: How do I change my account password?
Administrator: What if I can't remember my account password?
Account Info
Instance Information
Automatically Inactivated Projects
Administrator: I didn’t change the status of my project. Why is it inactive?
Administrator: How do I reactivate a project?
Administrator: What kinds of activity will reactivate an instance?
Administrator: Am I billed for inactive instances?
Administrator: What happens when an inactive project is reactivated?
Administrator: What is a reactivation fee?
Settings
Theming
Administrator: How do I add my company's logo to my company's ClaimXperience-hosted website?
Administrator: How do I link my company logo to my company's external website?
Administrator: How do I set the color scheme for my company's ClaimXperience-hosted site?
Collaboration
General Collaboration
Administrator: How do I hide the Shared Calendar feature?
Administrator: How do I prevent project participants from sending messages through ClaimXperience?
Video Collaboration
Administrator: How do I choose the video collaboration options that project participants can use?
Administrator: How do I let policyholders and team members access live calls via the web?
Administrator: How do I create a custom message that displays when a team member starts a live call?
Policyholder Collaboration
Services
360Value
Administrator: What is 360Value®?
Administrator: If customers have 360Value®-specific questions, what are their help options?
Administrator: How do I track who made a version change?
Administrator: How does 360Value® benefit me?
Administrator: Do a customer’s profile settings and custom dev appear and function in ClaimXperience the same way they do in 360Value®?
Administrator: Who do I contact to set up a 360Value® contract?
Administrator: How do I have 360Value® set up for me to use in my ClaimXperience instance?
RealTwiin™ Characteristics
Administrator: What is RealTwiin™ Characteristics?
Administrator: How do I enable or disable RealTwiin™ Characteristics?
Administrator: How do I automate using RealTwiin™ Characteristics with the creation of a project?
Image Analytics
Administrator: What is the Image Analytics service?
Administrator: How do I know why an image was flagged?
Administrator: What does Image Analytics check?
Administrator: How do I know if images have been flagged?
Administrator: How do I enable Image Analytics?
Hazard Recognition
Administrator: What are some examples of the hazards that the Hazard Recognition feature currently looks for?
Administrator: Why can’t I turn on the Hazard Recognition feature in the Settings module?
Administrator: Where do I find hazard recognition results?
Administrator: How do I know if a hazard recognition check has been run?
Administrator: Who gets to see hazard recognition scan results?
Administrator: How do I know if potential hazards are missing or incorrect?
Administrator: How do I use the Hazard Recognition feature?
PLNAR
Administrator: What are services?
Administrator: Aerial Imagery
Project
Resources
Administrator: What are resources?
Administrator: How do I add resources to my company instance?
Administrator: How do I assign or edit resource roles?
Administrator: How do I know which resources haven't responded to their invitations?
Administrator: How do I remove a resource?
Administrator: How do I edit a team?
Administrator: How do I delete a team?
Administrator: What are teams and why should I use them?
Administrator: How do I create a team resource?
Notifications
Templates
Administrator: How do I customize a notification template?
Administrator: How do I revert to a default notification template?
Administrator: How do I save copies of emails sent to project participants?
Settings
Project email
Signatures
Administrator: How do I create notification signatures?
Administrator: How many signatures can I create?
Administrator: How many signatures can be used for a project?
Administrator: How do I require signatures on notifications?
Administrator: How do I edit signatures?
Administrator: What happens if I don't want to use a signature?
Administrator: How do I delete a signature?
Legal
Administrator: How do I make sure mobile app users accept the Fraud Agreement?
Administrator: How do I track users who accept legal agreements?
Administrator: Can I disable the fraud agreement requirement?
Reports
Administrator: How do I run a report?
Administrator: How do I access a report that I requested?
Administrator: How do I know if an invoice has been processed?
Administrator: How do I access invoices I have requested?
APIs
Administrator: What is an API?
Administrator: Why would I need an API key and username?
Administrator: Who uses the username and API key?
Administrator: Where can my developers find a list of available APIs and documentation to implement them?
Administrator: How do I generate a username and API key?
Administrator: What if I can’t find or remember the API key?
Customer Feedback & Satisfaction
Personal Property
XactContents Integration
Administrator: How do I allow team members and the policyholder to add replacement inventory items?
Additional Living Expenses (ALE)
Settings
Categories
Administrator: What are additional living expense categories?
Administrator: How do I set an alert amount?
Payments
Custom Tasks
Custom Tasks Overview
Administrator: What information is available in the Custom Tasks Assigned tab?
Administrator: Who can assign a task?
Administrator: How do I see available tasks?
Administrator: How do I set up automatic reminders to be sent when task assignees don't complete a task?
Administrator: Where do I find files uploaded as part of a task?
Administrator: Who can see submitted task information?
Custom Tasks Delivery
Administrator: What options are there for task assignment automation?
Administrator: How do I enable a trigger?
Administrator: What is an automatic trigger?
Automation / Damage Assessment Automation (DAA)
Administrator: How do I enable a task for damage assessment automation (DAA)?
Administrator: How do I customize damage assessment automation (DAA) messages?
Administrator: How do I know if a task is enabled for damage assessment automation (DAA)?
Administrator: How do I set the damage assessment automation (DAA) workflow?
Administrator: What happens when I configure a task for damage assessment automation (DAA)?
Administrator: What happens when a damage assessment automation (DAA) task is submitted?
Administrator: How do I configure a task to allow the task assignee to accept or decline the displayed estimate net claim amount?
Administrator: How do I specify which reports should be auto-generated?
Administrator: How do I specify which reports should automatically be shared with the task assignee?
Administrator Include legal language on PDFs
Administrator: Enable tax jurisdiction automation
Administrator: What is automated task assignment?
Administrator: How do I enable task assignment automation for a task?
Forms
Administrator: How do I create a form?
Administrator: How do I duplicate forms?
Administrator: How can I find out what forms are available?
Administrator: How do I see what task is associated with a form?
Administrator: How do I revert to the previous version of a form?
Administrator: How do I assign a form to a custom task?
Administrator: How do I preview a form?
Administrator: How do I see if a form is published?
Administrator: How do I see when the form was last published?
Administrator: How do I see who last modified the form?
Administrator: How do I see when the form was last modified?
Administrator: What do I need to know about adding a room-shape question to a form?
Administrator: How do I delete a form?
Administrator: Are any form templates already Web Content Accessibility Guidelines- (WCAG-) compliant?
Administrator: What are some of the best practices to use to make forms Web Content Accessibility Guidelines- (WCAG-) compliant?
Administrator: What does it mean when a form is compliant with Web Content Accessibility Guidelines (WCAG)?
About ClaimXperience
Xactware end-user license agreement (EULA)
Privacy notice
ClaimXperience Copyright
Xactware Information Security Frequently Asked Questions
Administrator: ClaimXperience trainings courses and tutorials
Links to documentation for other products
Administrator: Glossary
OneXperience mobile app users
Troubleshooting Guides
Contents Collaboration
Get Started
System requirements for Contents Collaboration
What is Contents Collaboration?
Contents Collaboration: What to do if you can't log in
Collaboration Process
Loss Inventory
Contents Collaboration: Create or edit a loss inventory
Contents Collaboration: Get help building your loss inventory with Claim Rep View
Contents Collaboration: What if I need to add items to my inventory?
Contents Collaboration: How long is my inventory stored?
Information Requests
Submit Receipts
Contents Collaboration tools
Contents Collaboration: Getting help building your inventory
Contents Collaboration: How do I let my claim representative see my inventory?
Contents Collaboration: How do I print a copy of my inventory?
Account Information
Contents Collaboration: View your account information
Contents Collaboration: Access previous claims
Frequently Asked Questions
All Products > ClaimXperience Team Member > Additional Living Expenses (ALE) > ALE overview
6 articles