Video Collaboration

15 articles

Policyholder: How long can a live call last?

Live calls can run for as long as needed.

Updated 6 months ago by Jennifer B.

Policyholder: Can I take pictures during the call?

Yes. While you are in the video collaboration live call, you can tap to take high-resolution photos. Pictures that you take during the call are saved to the Files tab.

Updated 6 months ago by Jennifer B.

Policyholder: Can I record videos during the call?

Yes, you can record videos during the call by tapping the video camera icon on your screen.

Updated 6 months ago by Jennifer B.

Policyholder: What if I don't get any videos or snapshots from a live call?

There are a few reasons why you might not have gotten videos or snapshots from a live call. Take a look at this page to find out some of them.

Updated 6 months ago by Jennifer B.

Policyholder: What is the Measure tool?

The Measure tool is a Video Collaboration feature that, when enabled by the Administrator, allows users to take measurements in real time during a video collaboration live call. A live call participant must be using the OneXperience app and an augmented reality- (AR-) compatible device to use this tool.

Updated 6 months ago by Jennifer B.

Policyholder: How do I know if a device used for a live call is AR-compatible?

You will see the Measure tool controls after you connect to a video collaboration live call if your device is AR-compatible.

Updated 6 months ago by Jennifer B.

Policyholder: How do I know if I can use the Measure tool?

If your administrator has enabled AR and AR is available on the device, you will see the Measure icon and it will be clickable.

Updated 6 months ago by Jennifer B.

Policyholder: How do I open the Measure tool?

If the Measure tool is enabled and you are using an augmented reality- (AR-) compatible device, you will see the Measure tool controls, represented by the ruler icon, on your device’s screen, which you will click to open the Measure tool.

Updated 6 months ago by Jennifer B.

Policyholder: Why are my video collaboration buttons disabled?

Your snapshot, video, undo, and delete buttons are disabled when you click the Measure icon until your device recognizes a plane and is ready to capture measurements. The undo and delete buttons will stay disabled until the first point is marked.

Updated 6 months ago by Jennifer B.

Policyholder: How do I change the unit of measure that is being used in the measure tool?

1. While the Measure tool is open, tap the Menu button. 2. Tap the option to change measurement types.

Updated 6 months ago by Jennifer B.

Policyholder: How do I take a measurement using the Measure tool?

Follow the steps on this page to take a measurement during a video collaboration using the Measure tool.

Updated 6 months ago by Jennifer B.

Policyholder: How do I take a snapshot of a measurement I am taking?

Follow the steps on this page to take a snapshot of a measurement you are taking.

Updated 6 months ago by Jennifer B.

Policyholder: How do I take a video of measurements I am taking?

Follow the steps on this page to take a video of measurements you are taking with the Measure tool.

Updated 6 months ago by Jennifer B.

Policyholder: What if I mark a wrong point?

Follow the steps on this page to undo or delete wrong points or measurements.

Updated 6 months ago by Jennifer B.

Policyholder: How do I exit the Measure tool?

Follow the steps on this page to exit the Measure tool.

Updated 6 months ago by Jennifer B.

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