Policyholder helps index
About ClaimXperience
Get started
How do I join my claim?
How do I create an Xactware ID?
What are the system requirements for using ClaimXperience?
What if I can't remember my Xactware ID (email address)?
How do I add or change my personal information?
Why can't I log in?
How do I change my account email address (Xactware ID)?
How do I change my account password?
What if I can't remember my password?
How do I create an Xactware ID?
What are the system requirements for using ClaimXperience?
What if I can't remember my Xactware ID (email address)?
How do I add or change my personal information?
Why can't I log in?
How do I change my account email address (Xactware ID)?
How do I change my account password?
What if I can't remember my password?
My claim preferences
Files
How do I add files to my claim?
How do I know when someone adds a file to my claim?
What types of files can I upload to my claim?
Who gets to see files in my project?
How do I see the files in my claim?
What does filtering files do?
How do I filter files?
How do I see the details of a file?
How do I share files?
How do I download files?
What happens to the files in my claim if it is marked complete or archived?
Media files
How do I know when and where claim media was captured?
How do I take a snapshot of a video while I'm watching it?
What information is included with snapshots taken from videos?
How do I take a snapshot of an image while I'm looking at it?
What information is included with snapshots taken from photos?
Labels
How do I create a label?
How do I apply a label to a file?
How do I edit a label?
How do I share or unshare a file label?
How do I remove a label from a file?
How do I delete a label?
How do I know when someone adds a file to my claim?
What types of files can I upload to my claim?
Who gets to see files in my project?
How do I see the files in my claim?
What does filtering files do?
How do I filter files?
How do I see the details of a file?
How do I share files?
How do I download files?
What happens to the files in my claim if it is marked complete or archived?
Media files
How do I know when and where claim media was captured?
How do I take a snapshot of a video while I'm watching it?
What information is included with snapshots taken from videos?
How do I take a snapshot of an image while I'm looking at it?
What information is included with snapshots taken from photos?
Labels
How do I create a label?
How do I apply a label to a file?
How do I edit a label?
How do I share or unshare a file label?
How do I remove a label from a file?
How do I delete a label?
Messages
Satisfaction and feedback
Shared calendar
Personal property
How do I know when I can start working on a personal property task?
How do I add items to my personal property inventory?
How do I see inventory item information?
How do I find items in my personal property inventory?
How do I edit replacement item details?
Can I attach a file to a personal property replacement item?
How do I know where personal property media file attachments were captured?
How do I add file attachments to my personal property items?
How do I know when changes are made to my personal property inventory?
How do I delete items from my personal property inventory?
When should I submit changes to my personal property inventory?
How do I submit changes to my personal property inventory?
Flagged items
What are flagged items?
How do I know if I need to work on a flagged item?
How do I filter flagged items?
How do I reset my flagged item filter settings?
How do I see the details of a flagged item?
How do I keep track of flagged items assigned to me?
How do I complete a flagged item task?
Clean/storage items
How do I see personal property inventory items that are being cleaned or stored?
How do I see clean/storage item details?
How do I request the return of a personal property inventory item?
How do I know if an item has been requested for return?
How do I cancel the request for the return of a clean/storage item?
How do I add items to my personal property inventory?
How do I see inventory item information?
How do I find items in my personal property inventory?
How do I edit replacement item details?
Can I attach a file to a personal property replacement item?
How do I know where personal property media file attachments were captured?
How do I add file attachments to my personal property items?
How do I know when changes are made to my personal property inventory?
How do I delete items from my personal property inventory?
When should I submit changes to my personal property inventory?
How do I submit changes to my personal property inventory?
Flagged items
What are flagged items?
How do I know if I need to work on a flagged item?
How do I filter flagged items?
How do I reset my flagged item filter settings?
How do I see the details of a flagged item?
How do I keep track of flagged items assigned to me?
How do I complete a flagged item task?
Clean/storage items
How do I see personal property inventory items that are being cleaned or stored?
How do I see clean/storage item details?
How do I request the return of a personal property inventory item?
How do I know if an item has been requested for return?
How do I cancel the request for the return of a clean/storage item?
My tasks
In-app notifications
Additionaal Living Expenses (ALE)
ALE overview
What are additional living expenses (ALE)?
How do I see an overview of my additional living expenses?
Normal expenses
What are normal expenses?
Expense receipts
How do I add expenses?
How do I edit expenses?
How do I know if I can upload receipts?
How do I upload receipts?
Housing company
How do I add a temporary address?
How do I edit temporary housing information?
How do I see a history of my temporary housing?
How do I see housing company information?
Additional mileage
What is additional mileage?
Payment
How do I see the expenses including in a payment?
What are additional living expenses (ALE)?
How do I see an overview of my additional living expenses?
Normal expenses
What are normal expenses?
Expense receipts
How do I add expenses?
How do I edit expenses?
How do I know if I can upload receipts?
How do I upload receipts?
Housing company
How do I add a temporary address?
How do I edit temporary housing information?
How do I see a history of my temporary housing?
How do I see housing company information?
Additional mileage
What is additional mileage?
Payment
How do I see the expenses including in a payment?
