Administrator: If you can't log in

Updated by Jennifer B.

You might not have an Xactware ID, or you might have forgotten your password.

To create an Xactware ID, go to the Xactware ID Management page.

To reset your password,

  1. Go to the Welcome to ClaimXperience page.
  2. Enter you email address.
  3. Click CONTINUE.
  4. Click OK in the You are leaving ClaimXperience dialogue box.
  5. Click Forgot your password? at the bottom of the login screen.
  6. Enter your email address.

ClaimXperience passwords are verified through Verisk and must be reset every 90 days. Users are redirected to for password verification and to reset their passwords.

How Did We Do?