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The insurance company has access to all messages sent through ClaimXperience. Other project participants can only view messages if they are included as participants.
Updated 6 months ago by Jennifer B.
Shared messages can be viewed by the selected claim participants, claim's primary contact, and the insurance company. . Option 1 Click Send message in your Welcome card. . Click New message under Con…
If the person sending the message includes you as a recipient, you receive a notification with the message included.
Click Messages in your General Collaboration menu. Select the message under Conversations to which you want to reply. Type your message in the Write a reply dialog box. Click REPLY.
The project itself is marked "Canceled", but the messages in the project are saved for analytics and reporting purposes.
